I was not going to write a poor review as I know it can and may affect the people who currently work at the property. However… when I was checking out, the desk agent didn’t even apologizing for;
1) me having the change rooms 3 times on the first night checking in; at 2AM because two smelled like cigarette smoke and one smelt like
Mold. The manager even had to come with me on the third try and still the room they “upgraded”
Me too (same type of room as before, smelt as well. The next morning I had to bring the head of housekeeping into my room where they “shampooed it” but it still stank like cigarettes
2) after moving to another room, the floors water machine was broken, the desk light was broken, and the room wasn’t clean at all.
3) pain chipping on not one but most of the doors
4) the assistant manager gave me his card and asked him to email him if I had any problems after moving rooms 4 times!!!! He didn’t bother replying
Anadaz should be ashamed that this property relies on the history of the old school
Rock and roll vibe to tourists who don’t care and smoke in the rooms anyways
Anyone looking to stay here, good luck with the smells and the staff that acted like they couldn’t care less
Never again at anyone of your proprieties with your hotels.