I booked two rooms at this hotel and when I got there only one had came across. My confirmation said two. The one that came across wasn’t available because the 3rd party booking site (hotels.com) and their system was not communicating so the hotel got overbooked. I was very confused with the way the girl at the front desk explained this because I thought she was telling me I had one room. Nope, no rooms at all! Ok so understandable about the system glitch. That’s not where the bad review comes in. I still got charges for one room. Called and got the same girl and she says she knows she canceled it. I said but I had two rooms and you only canceled one so that’s probably where the problem is. She has no idea and says it might be the 3rd parties place to fix it. She calls the manager that is out for the day and that was no help either. She calls me back saying she is not comfortable with the system and the manager did not want to explain it over the phone how to look it up. It will be tomorrow before the manager can fix it. I said ok so it will be tomorrow, but it will be refunded? She said she didn’t know if it would be refunded just that the manager couldn’t look until tomorrow. I asked for another manager and she said he was a new hire also and didn’t know the system either. This hotel has terrible customer service!
