My stay could have got much better if it was not about the spa, I went twice the 1st with 2 treatments were good experience but in the 3rd treatment the massage was not so good and money was stolen from me. I had been to reception to change euros and went directly to the spa, paid my treatment and when I left 200 dirham = 20 euros were missing . I complained about it to the spa because they’re independent from the resort. I didn’t get any return. Also my son didn’t like his massage at all.
Helene
Helene、7 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月25日
Un très bel hôtel, un personnel aux petits soins
Un très grand hôtel avec plusieurs espaces pour se reposer ou se prélasser. Les chambres sont très grandes et très confortables. Les buffets des 3 restaurants très bien garnis. L’hôtel est extrêmement propre. Le personnel est discret, très respectueux et efficace. La formule All inclusive permet de profiter de boissons, repas, snack tout au long de la journée. Des navettes gratuites permettent d’aller et de revenir plusieurs fois par jour à la place Jema El Fna. la piscine est incroyable, très grande. Mon coup de cœur va au salon lounge avec différents canapés et surtout un chanteur tous les soirs qui revisite avec talent tous les grands classiques. Cela permet de se reposer en fin de journée en prenant un verre. Je recommande cet hôtel.
Nadia
Nadia、5 泊の家族旅行
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10/10 (最高に素晴らしい)
2025年1月24日
Cedric
Cedric、5 泊旅行
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10/10 (最高に素晴らしい)
2025年1月22日
Amazing service overall
宿泊されたお客様
2 泊の出張
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10/10 (最高に素晴らしい)
2025年1月22日
JASON
JASON、3 泊旅行
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8/10 (とても良い)
2025年1月16日
Séjour agréable
Séjour impeccable
Personnel de qualité
Propreté
Abdelfatta
Abdelfatta、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025年1月13日
Mohammed Ali
Mohammed Ali、6 泊旅行
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10/10 (最高に素晴らしい)
2025年1月13日
Great staff in this hotel
Hotel was excellent and especially the service provided by the staff was top tier. Everyone was respectful and friendly. Food and drinks were okay, just A small improvement as we were all inclusive that breakfast starting at 7:30 AM is A bit late as we were travelling with a baby that wakes up early. Room should have A kettle for coffee and to help make baby food.
Henna
Henna、7 泊の家族旅行
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10/10 (最高に素晴らしい)
2025年1月12日
Bon rapport qualité /prix
VICTOR
VICTOR、1 泊旅行
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10/10 (最高に素晴らしい)
2025年1月8日
Friendly staff and convenient and relaxing resort
Welcoming staff and mostly clean resort. Indoor pool and toilets could be a little more clean. Overall, enjoyed a nice and relaxing 6 day stay with my family of 4.
宿泊されたお客様
5 泊の家族旅行
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8/10 (とても良い)
2025年1月6日
Alireza
Alireza、7 泊の家族旅行
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8/10 (とても良い)
2025年1月4日
Xmas break
This resort was absolutely incredible! From the smooth check-in service to the comfortable rooms and grand lobbies with its decor and glamour.
The food was good as expected with plenty of variety. There were a range of bars/restaurants to choose from which was also fantastic however we couldn't experience the Moroccan restaurant as they were based on reservation and there weren't enough for the nights we were there.
They have a shuttle service too to take you to medina and back which was very helpful and saved us a decent amount of ££.
The only few thing I'd like to highlight as negative is that the outdoor pool is not heated and we went in December so it was impossible to use the facility. Their wifi was also pretty bad in the rooms and bang on average in the lobby. Their toilets seemed outdated and the toiletries quality was pretty bad so worth improving upon. Lastly, they need more golf carts and drivers because we waited 1/2 hour to be taken to our room which was far away and also not easy for elderly to get back to reception as the golf carts wouldn't pick us up again.
Muhammad Mobin
Muhammad Mobin、2 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年12月23日
So good you don’t want to tell people about it!
Jonah
Jonah、6 泊旅行
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8/10 (とても良い)
2024年12月21日
Good experience
It was for my dad,and he was happy!
The only thing is the distance between the reception and the target room can be long.
Najib
Najib、3 泊旅行
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10/10 (最高に素晴らしい)
2024年12月17日
Je conseille les yeux fermés
Très belle expérience… hôtel agréable propre avec des activités et des services à dispositions. Concernant la nourriture, pour ma part et celle de mon amie , nous avons adoré
SID
SID、4 泊旅行
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6/10 (良い)
2024年12月15日
Trop de monde pour la capacité de l’hotel
Jerome
Jerome、2 泊旅行
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8/10 (とても良い)
2024年12月10日
Bien mais j'attendais mieux
Bel hôtel et service correct, mais en général je m'attendais a mieux de la part d'un riu.
Déception sur les saveurs au niveau de la restauration, salle de restaurant trop bruyante, et on entend les autres clients et le personnel de ménage qui passent devant la chambre.
Un plus pour la navette gratuite pour aller en ville.
SAMUEL
SAMUEL、3 泊の友人との旅行
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10/10 (最高に素晴らしい)
2024年12月9日
Amazing stay
It was an amazing stay due to all the restaurants staff and cleaning staffs. They went above and beyond to make our stay comfortable. Sabah from the restaurant staff was really kind and hospitable. All the waiting staff were hard working and needs so much of appreciation. We were feeling safe and comfort all through our stay. Thank you so much.
Sujitha
Sujitha、3 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年12月8日
francis
francis、1 泊旅行
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6/10 (良い)
2024年12月4日
Magedoline
Magedoline、6 泊の友人との旅行
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6/10 (良い)
2024年12月3日
Terese
Terese、7 泊旅行
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6/10 (良い)
2024年11月18日
The managers aren’t truthful they say go back and we will sort your issue. The laundry team spoilt one of my matching garments by washing not dry cleaning as stipulated.
The WiFi doesn’t work consistently.
The room allocated was all in the shade and dark to go to
The staff however are amazing. The food and atmosphere is good.
The gardens and pool area immaculate
Had stomach issues along with another man I got talking to the whole time of being there but don’t know why.
Other than that the Spa amazing and to be honest if the manager on charge hadn’t lied to me I would have graded it more
Catherine
Catherine、7 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月18日
Juste parfait!
Zarouk
Zarouk、3 泊の家族旅行
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8/10 (とても良い)
2024年11月17日
This was a lovely hotel with very friendly, helpful staff. The only drawback was the pool temperature- we went at the end of October and despite it being 25 - 30 degrees outside, the pool was ice cold at all times of day and never warmed up, to the extent that small children found it way too cold to swim. Perhaps because it was such a big pool it just couldn’t heat up naturally, but if you’re going to be open during cooler months, it really needs to be heated. The indoor pool also wasn’t heated at all and very cold to use.
Otherwise a lovely place to go.