They didn't clean me or change the towels. I always had the same ones and they charged me more than $250 just for cleaning. The apartment inside is all patched up with paint. I asked for a room facing the ocean and they didn't give it to me. More attention is needed for people who are Latinos because they serve Americans better.
Carlos
Carlos、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月6日
Emerald Grande is a great place to stay with family. The pool accessibility and ease to reach HarborWalk make it very convenient and easy to keep the child and wife happy. The rooms are nice and big and clean.
Scott
Scott、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年6月13日
Price was ok. Rooms were fine. Service was ok but not resort quality. Beach was good. Like the calm water for kid. Like the beach chairs. Fun with food vendors on boats. Room service is a waste at beach. Food arrived cold.
bill
bill、7 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年6月8日
Beautiful Resort
This was a really beautiful resort. I loved the location and the cleanliness of the hotel. The only complaint I have is that they seemed really frugal about towels and one front desk worker had an attitude.
Kokea
Kokea、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年6月7日
Great place for the family to enjoy the beach and amenities. Clean and spacious condos. Lots to do for all at the resort and around the harbor area. Great food and drink opportunities.
Susan
Susan、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年6月4日
Everything was within walking distance.
Todd A
Todd A、3 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年6月3日
Absolutely loved our unit, the property and Harbour walk. One of our better vacations. Will be going back and highly recommend.
Robert
Robert、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年4月18日
April
April、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年3月31日
There was an issue with the room and the frond desk attendance was rude and not willing to help. Blame Expedia and I had to escalate to management to be able to get a satisfactory solution.
Angel
Angel、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年3月29日
Two hours after we left we received a very rude phone call we were going to be charged $150 for pool towel cards we didn’t return at their front counter. We left them on the in our room but feel uneasy as the property never told us of this rule, emailed any check out information or this included on their papers we received. Most of their staff were very kind but this particular phone call interaction was very unpleasant. I’m nervous about additional fees. Also beach is not as good as other beaches the area offers. Wanted to purchase a Wyndham timeshare but hesitant after staying this time.
Jennifer
Jennifer、6 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年10月23日
Atmosphere and location
Dan
Dan、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2023年9月15日
peggy
peggy、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年8月29日
This is a wonderful resort whose location provides not only beautiful scenic views of the Bay, Crab island and the Gulf , the Emerald Grande 's guests can walk the Harbor Boadwalk which contains restaurants, shops and take in the views of the many boats and yachts that pass through.
The staff was wonderful in the resort. From the moment my family and I walked in we saw smiling staff members who were always eager to assist. I would like to recognize Ms.Katie ( Australian accent ) whom provided us an outstanding
overview of the area and answered all questions we had. During my 4 day stay she was so helpful, always acknowledging us and exchanging pleasantries. It was so refreshing to see such care being given to all of the guests . Ms Katie made us feel like it was home. I highly recommend the resort .
Jeffrey
Jeffrey、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2023年8月8日
The property was not clean. There were roaches in my penthouse room and not just one.
WENDY
WENDY、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年7月20日
Great place to stay. Will return
Les
Les、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2023年6月25日
From the reservation staff, to the front desk staff, to the manager at Grand Vista bar, the rudeness and disrespect was by far the worst I have ever experienced at any hotel facility. If you book through a third party you are guaranteed to be treated poorly! They will try and charge you for hidden fees that aren’t applicable. The elevators were out of service during most of our stay. The rooms were less than clean with hair and dust bunnies all over the floor. The shower had mold on the ceiling. Other than location, the place is not worth the outrageous nightly fee they charge! We will definitely not be back!
Megan
Megan、4 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年6月18日
Sibia
Sibia、7 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2023年6月12日
Christine
Christine、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2023年6月10日
Weyman
Weyman、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年6月6日
Ricardo
Ricardo、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年6月5日
This property was fantastic! Rooms were spacious and clean. Staff were very friendly and offered recommendations. We celebrated my daughter’s graduation and it was the best vacation ever! We will be back soon
Victoria
Victoria、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2023年5月16日
If you book with third parties you get the worst service in the front desk