The staff is very selective to provide a good service to you. If you don't look American (Caucasian), do not expect a good service, even though you are American!
Wors thing! I mentioned something to this lady Lupita! at the front desk when I was doing the check out, and she just say: Oh, I didn't know that.
That was it!
Gerardo
Gerardo、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月15日
Decepção ! Não entrega o que vende ! Ilusão
Está sendo decepcionante, existe um mercado paralelo cobrado pelos atendentes que de acordo com a gorjeta, te oferecem cadeiras de piscina, toalhas e atendimento nos restaurantes ! Apesar de ser all incluse ! Não recomendo ! Caso não dê gorjeta, o atendimento é pessimo !
Marco
Marco、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月18日
Montserrat
Montserrat、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月17日
Bom porém é pequeno em termos de resort
O resort em si é pequeno para estadias longas, bem voltado para americanos, drinks basicamente com preparados artificiais em vez de frutas, no entanto espumantes, vinhos e destilados de boa qualidade . As piscinas são pequenas para a quantidade de hóspedes (prefira a praia). Comida bem diversa e restaurantes bons, porém não espere que seja super gourmet pois os sabores são quase os mesmos em todos ainda que os nomes dos pratos mudem. No geral é bom, a equipe de animação e da limpeza levam nota 10, mas provavelmente há opções melhores em termos de infraestrutura na riviera Maya caso a intenção seja passar mais do que uma semana .
Cherazard
Cherazard、10 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月16日
Miguel Angel
Miguel Angel、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月23日
Excelente Resort
Excelente estancia! Staff increíble comida excelente! Sin lugar a dudas volveré a hospedarme con riu palace Riviera maya! Si estás dudando dónde quedarte en Playa del Carmen esta es tu mejor opción
Alejandro
Alejandro、5 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月21日
Área externa espetacular!
Hotel antigo, porém reformado, com quartos agradáveis. Decoração retrô de hall de entrada e acessos principais, o que dá um aspecto visual muito poluído. Hotel com acessibilidade. Tratamento impecável. Alimentação variada e muito boa. Equipe de "outros-serviços" sensacional, com várias atividades para todas as idades. Festas ótimas. O local é um pouco afastado do aeroporto e a estrada não é muito boa. A área externa é espetacular! O hotel possui SIM elevador, diferente do que foi informado no site Hoteis.com. Outro ponto que o site oferece é um crédito de US$ 850,00 por quarto para o uso em serviços durante a estadia. NÂO são créditos, são descontos na compra de serviços no hotel - o que achei super enganoso!!!
Ana Paula
Ana Paula、6 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年10月10日
Jennifer
Jennifer、7 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月9日
Ruslana
Ruslana、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月7日
Personal amable y entretenimiento seguro
GASTON ERNESTO
GASTON ERNESTO、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月7日
Julian
Julian、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月7日
Incredible service, one of the best stays I had at a Riu and have have stay in several different Rius.
Aloysius
Aloysius、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月6日
Service was good, and food very good too
SILVIA
SILVIA、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月6日
Always a great stay here! We have stayed here 5 times and enjoy it every single time. The property is beautiful and well maintained. The rooms are lovely. The staff is welcoming and bend over backwards to serve their guests. Never a bad experience at any riu property. Shout out to Carlos at breakfast and lunch buffets, David at the pool bar, and Claudia at the lobby bar for ALWAYS going above and beyond to take care of us! Always welcomed with a smile and needs anticipated by this staff! Was sad to leave!
Tara
Tara、8 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月6日
THERE AREA NOT BUSES BETWEEN RIU HOTELS
Williams
Williams、7 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月5日
I would like to recognize Adriana the bartender for her fast good customer service.
The cocktails as Margaritas and Miami base were too sweet and short of alcohol.
In general I highly recomend this hotel.
LENDY TRUJILLO
LENDY TRUJILLO、7 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月5日
One of the best resorts I have ever stayed at.
Ubaid
Ubaid、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月4日
Amazing experience and the service absolute awesome
Raul
Raul、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月4日
Will be coming back!
Jason
Jason、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月3日
Celebrated my husband’s 50th birthday with family. It was there first time in Mexico and now they want to come back every 6 months. Hospitality at Riu from the front desk to cleaning staff is amazing. Everyone was happy to help and make sure we had an amazing stay. Room we were in had a bath tub that my husband use daily to relax after “tough” day at the sea and “battling” culinary masterpieces. Beach had plenty of shade and beach chairs to relax. We were never wanting for anything. We spent most of the time on the beach and we had a best waiter Enrique that was always happy to help and bring any drinks that we asked for. Our favorite was natural Strawberry drink. We will definitely come back to Riu Palace Riviera Maya
Jasmina
Jasmina、7 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年10月2日
This resort focuses mainly on the appearance of the resort they keep it in optimal condition but they lack in customer service and some employees are racists against their own people see you Mexican and they mistreat you . How sad. I will spend my money in Europe and other places in my future vacations
LeAni
LeAni、9 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年9月30日
María Elena Prado de
María Elena Prado de、8 泊旅行
Orbitz を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月30日
I like the property because it was a very beautiful design.Was very, very clean, everything, spark.And I think I live for ten days in queen palace
Andrea
Andrea、10 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月30日
Amazing place. Don't believe the bad reviews. The resort is very clean. From the moment we arrived, we were welcomed very well. All the staff were very polite and attentive. The room was very comfortable and clean. The food was varied and there are activities every day at the resort. I took a notes the names of some of the staff and I want to commend them for their excellent service. Jose the night waiter, Joe the aqua gym instructor, Emanuel Italian restaurant, Jose and Erick from the Steak restaurant, German from the bar, Antenor and Antonio at breakfast, all 10/10, including the housekeeping staff. I don't have everyone's names, but we were treated very well by everyone. We will definitely be back. We highly recommend it.