Amazing boutique hotel! Wonderful & friendly staff (Sabrina and Veronica). The chilaquiles were the best I’ve ever had for breakfast!
The only downside I had was within walking distance there is not much as they are still building up around the area. I’d suggest renting a bike or scooter.
Denette
Denette、2 泊の友人との旅行
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8/10 (とても良い)
2024年3月7日
Could have been so much better
Majaro hotel has a great design, charming courtyard with a small pretty pool & lovely rooms. The stuff are friendly & doing their best.
But the overall lack of management is evident. Nothing is thought-through. Bathrooms are missing bathroom mats. When body soap or shampoo runs out, it’s not refilled. We stayed for 11 nights - bed linen & towels had not been chdmged, not once. There was a kitchen with a long, beautiful island in our room & a double hob - but no kitchen equipment, not even a spoon.
Breakfast is included, but it’s terrible, amateurish, the coffee is bad too.
Shame that something so well-designed is run in such a hopeless manner.
Irina
Irina、11 泊の友人との旅行
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10/10 (最高に素晴らしい)
2024年2月25日
Susana
Susana、2 泊旅行
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10/10 (最高に素晴らしい)
2024年2月18日
Nice
Jorge
Jorge、3 泊旅行
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2/10 (不満)
2024年1月21日
Jesús
Jesús、1 泊旅行
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10/10 (最高に素晴らしい)
2024年1月10日
habib
habib、4 泊の恋人との旅行
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4/10 (まあまあ)
2024年1月8日
opinion majro hotel
la habitacion es muy pequeña, no tiene closet, solo ponen 1 bote de basura en el baño, la porcion del desayuno, es muy poca y tienen poca variedad, la verdad no me gusto nada
Lucero
Lucero、4 泊の家族旅行
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10/10 (最高に素晴らしい)
2023年12月30日
Alexander
Alexander、5 泊の恋人との旅行
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2/10 (不満)
2023年12月28日
Kattina
Kattina、1 泊旅行
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8/10 (とても良い)
2023年11月13日
I like that my room was spacious. I did not like that I paid extra for a private pool but Instead received what looked more like a over sized bathtub for two (or small jacuzzi). I love to swim so when on vacation that is important to me so I was upset that I couldn't swim? Also I did not like that the hotel is surrounded by construction and basically in the middle of nowhere. Lastly I did like the massage that came with my room. The massage was amazing.
Latasha
Latasha、2 泊旅行
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10/10 (最高に素晴らしい)
2023年11月11日
Very nice and clean
Sabrina
Sabrina、3 泊旅行
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10/10 (最高に素晴らしい)
2023年11月8日
Gracias Verónica y Franco !!
Fenomenal atención de Verónica y Franco en Recepción, explican todo muy bien y son muy atentos, te ayudan en todo lo que necesiten. 101% amables ! sugiero ampliamente este hotel, es tranquilo y bastante cómodo !!
Carlos Alberto
Carlos Alberto、2 泊旅行
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6/10 (良い)
2023年10月10日
No elevator so no considerations for older persons. Had to pay for an extra room because of that. I had massages included and never got them due to very poor communication with staff . All that and no desire to compensate in other ways. The property is located in an area where there are no modern roads. I was not impressed.
Ilona
Ilona、3 泊の家族旅行
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10/10 (最高に素晴らしい)
2023年9月29日
The staff was very friendly and helpful. They were very attentive to our needs
Cristal
Cristal、4 泊旅行
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10/10 (最高に素晴らしい)
2023年8月28日
Tamissa
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6/10 (良い)
2023年8月12日
Upon arriving to the location first of all I was surprised on how the hotel and area looked I thought there was a mistake. It feels like your in the middle of no where and there's not much close by. You have to either take a taxi which can be expensive or try to figure a way to get around. My first day I had to ask if they can switch my room because it wasn't clean but thankfully they were accommodating, they provided us with another room. There's a bar but not enough selections. There's no tv in the rooms on the lower levels. The hotel is nice, quiet and comfortable but I feel once these issues are addressed it will be a great hotel to stay at.
Katherine
Katherine、5 泊の恋人との旅行
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6/10 (良い)
2023年7月9日
When we arrived, a very friendly lady which name I forgot greeted us and educated us on the facilities, room key, Wi-Fi etc. As advertised there was supposed to be a functional bar, with drinks, hookah etc. Come to find out the bartender quit a few days before we arrived the attendant said. There was also nothing in walking distance to eat or grab a drink outside of the rooftop bar across the street in which we had to eat each day as a first meal, and we were the only ones there each day. Overall the hotel is very nice but the only amenitie you get is the pool
Terrance
Terrance、3 泊の恋人との旅行
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6/10 (良い)
2023年6月30日
OK
The property itself was really nice - modern, clean, and the large 1 bed with rooftop pool was a nice addition for night time swims. The daily cleaning was amazing and they replaced the bed sheets every 3 days which was awesome. All the staff is really nice and helpful, but sometimes service a miss like breakfast taking 45min to make.
I worked remotely for 2 weeks and sometimes the Wi-Fi could be spotty. The water cutout in the mornings a few times. I think that may just be the area. The roads are terrible, but I had a car and you get used to it. There was a loud, like I could feel my room shake, DJ party kitty corner on Saturday from 9pm-6am, which was interesting.
Overall for what I did which was work remotely I would have probably chosen an Airbnb in a newer build around the area, I think that would have been a better value.
Tracy
Tracy、13 泊の友人との旅行
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10/10 (最高に素晴らしい)
2023年5月9日
Bon séjour
Hôtel agréable, piscine sympa et belle décoration. Un petit havre de paix. Chambre avec bain privée (l'eau est peut être un peu froide) mais cela est tout de même agréable.
Effectivement les alentours de l'hôtel notamment la route est en très mauvais état mais en roulant avec précaution cela est accessible.
Merci pour ce séjour agréable
arnaud
arnaud、3 泊旅行
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10/10 (最高に素晴らしい)
2023年5月7日
The property is very clean and well-maintained; the service is great as staff is friendly and attentive. I would highly recommend this property.
Sydney
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10/10 (最高に素晴らしい)
2023年5月6日
Minha casa em Tulum , adorei
Foi absolutamente incrivel , o atendimento do Augustin e Leo foram impecaveis , adorei a cordialidade e conforto do hotel, alem da comida do Tablo restaurante , muito boa.
SILVIA
SILVIA、4 泊旅行
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8/10 (とても良い)
2023年4月16日
Surrounding roads were dirt and dangerous.
Scott
Scott、6 泊の恋人との旅行
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6/10 (良い)
2023年4月4日
Nice hotel roads are ugly to get thru . Construction is next door no peace you can hear their loud music early in the morning they stare when you’re in your private pool so no privacy at all shower is outside . I didn’t like .that at all . You can see thru clearly they actually stay living there in the construction site. They have a sliding door that does not lock and I had my 4 yr old with me so I had to be on top of her not opening very stressing .
Clarissa
Clarissa、6 泊の家族旅行
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8/10 (とても良い)
2023年3月31日
Great hotel but... be careful if it rains!
The accomodations are exactly as pictured. The place is tastefully decorated and overall well designed. I reserved the two bedroom unit with access to private roof top lounge pool.
The food in the restaurant was delicious and the service from the gentleman at the the bar was attentive and friendly.
Leo who helped us at checkin and check out was also lovely to deal with and Daniela has been supportive and helpful with some additional questions I had about our stay.
The space of the property is small, but well used, with the pool in the centre and common spaces on the roof - we enjoyed the space with hammocks to lounge. The property was clean and was more than adequate for our one night stay. I think I would personally want a bit more space for a longer stay, but was very happy with what was on offer.
The only concern was that there was a major down pour and the majority of our living space, my bedroom and bathroom were flooded! The staircase to the rooftop basically became a fountain! Staff indicated that they had never encountered this before - and a more proactive and timely approach to offering solutions would have been appreciated. Ultimately, they moved us to a different unit and all was well, but given that there are limited number of rooms, I'm not sure what the solution would have been if they had been fully booked.
Would stay here again despite this, but would not opt for the roof top unit again just in case.
Thank you Majaro for our first night's stay in Tulum!