Overall the stay was okay.
We went for our anniversay and stayed one night.
The hotel was great in accommodating wheelchair needs. However, we had mentioned we do not drink and for some reason they switched the complimentary wine with another wine. This was corrected after we pointed it out.
The room was overall good but not amazing as we expected for the price and location, in particular the bathroom.
While the general staff were fantastic we had major issues at breakfast. Service was exceptionally slow and every single guest (it was easy to hear) was complaining about the service. Again, not what you expect for the price.
Spa services were fantastic and would thoroughly recommend them.
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月10日
Birthday Trip!
Had a fantastic stay at The Como...concierge person were excellent!!
Denise
Denise、4 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月25日
Sarah
Sarah、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月17日
Darren
Darren、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月1日
Try the COMO Halkin instead.
I used to love staying at this property. Location is great. However the service has deteriorated unfortunately. Found the room DND light not working properly. They corrected with a sign which was perfect for me. But then they never came by to replenish with fresh bottle water even when sign was off and not even during normal room cleaning. So I had no bottled water. The sink drain was not working correctly. The tub/shower drain was not working properly. They fixed both upon my request, but for this level of hotel, it should have been right without me requesting. The room is starting to show its age due to wear on the carpet and such. I am going back to London in a few days and based upon this stay I already booked to go to the Sheraton Grand rather than back to COMO Metropolitan.
宿泊されたお客様
2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月21日
The price was too expensive, the elevator was broke, they have limited quantities of iron.
Meshal
Meshal、11 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月10日
Everything about this hotel was great. The room; the service; the location - all are great. When I return to London, this will be my hotel.