Nice clean hotel, staff helpful and very friendly.
Breakfast very good and plentiful.
Would definitely stay again.
Amanda
Amanda、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月25日
Callum
Callum、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025年1月21日
Perfect - except the blonde check in lady!
I wouldn’t normally leave a review but feel this needed mentioning.
We turned up to find a group of 5/6 people waiting to check in. The woman behind reception had walked out in a huff and left them waiting there for some time and when she finally returned, she refused to check them in. She asked us if we wanted to check in before them purely out of spite, to which I replied no I’m not jumping the queue as did the people 3rd in line behind us. She then went on a tirade to her colleague about none of us wanting our keys and walked out again leaving us all in hotel reception purgatory for over 30 minutes as there was no one else on site reception trained. Luckily a gentleman on annual leave was in the area and could come in and sort us all out - thank you this was appreciated!
This is the only reason I have marked down a star. The rest of the stay was brilliant in every aspect and the rest of the staff couldn’t do enough for us, we got a pint each on the house and complimentary breaky which was great. It seems a shame that one person acting up like that can ruin what would have been a perfectly good stay. The people she refused to serve were kind, well to do people who didn’t deserve that kind of treatment. One of which was celebrating his birthday with family. I hope they’ll be able to laugh about it like we did in the end - but I hope the hotel realise that the blonde lass shouldn’t be in a public facing job like that it was embarrassing and like nothing I’ve ever seen.
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025年1月20日
Elmbank hotel york
We stayed here last yr and was so impressed we booked again this yrs experience wasrnt has good but stefen the manager was quick to sort any problems out for us still loverly hotel comfy beds and nice warm rooms
S
S、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025年1月13日
Sevda
Sevda、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月9日
Wayne
Wayne、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月4日
Great stay if a little slow on check in
Check in was slow due to the amount of rooms having to be turned. We actually prebooked room but was allocated another amd had to wait for it to be turned over. When enquired our original choice was available.
Other than that the hotel as great
宿泊されたお客様
2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月30日
Good all round
I’d booked two rooms for two couples - which were very different. I appreciate the property is historic, but one room was very small and cramped with a lowered ceiling. The breakfast was good overall with a lot of choice but just one hot drinks machine for the whole hotel often made for queuing. The restaurant had a good range of dishes which were all delicious and well-made - it was lovely not to have to go out in the evening to find food! The staff were very helpful and friendly and the rooms were clean. It’s close to the centre but in a quieter area.
宿泊されたお客様
3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月27日
First class service
First class service, great stay. Lovely hotel.
宿泊されたお客様
3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月20日
Andrew
Andrew、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月17日
Great hotel, shame about the room
Hotel is fabulous but I was put into a basement room, which was noisy due to someone having a shower in the room above and the air conditioning fan outside my window.
Zoe
Zoe、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月9日
Claudia
Claudia、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月6日
MATTHEW
MATTHEW、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月29日
Lynsey
Lynsey、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月25日
A must stay at the Elmbank
Excellent room with room service and an excellent night sleep, very comfortable bed cannot recommend the george Walton junior king suite enough.
benjamin
benjamin、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月17日
Needs more choice on menu
Was good, would stay again, but needs more choice on food menu
Andrew
Andrew、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月15日
Disappointed
We stayed at this hotel last year and really enjoyed it however we are disappointed that this year they tried to charge us £17 each for breakfast even though it says £12 on your website. When questioning it we were told it includes service charge. Well I've never had to pay a service charge for breakfast in a hotel especially for a self service breakfast.We eventually agreed to pay £15 even though this was still 25%
more than it should have been. Needless to say we won't be staying there next year.
宿泊されたお客様
2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月12日
Vintage style quick-stop hotel
Room was pretty cold (17 C) but heating unit helped a bit. Room was a little dirty but it was ok. Parking possibility for 10 GBP/night. Breakfast was ok, nothing fancy. Pretty old building - brought nice vintage feel but ventilation lacking. Friendly staff!
Edvard
Edvard、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月11日
York 24
Elmbank is a lovely hotel a little dated but very nice
Ian
Ian、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月9日
Samantha
Samantha、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月3日
Back again
All pretty good not been since it got the hotton title..bedroom 313 was bit to warm and windows dont open...shaving mirror glass broken, hairdryer safety guard wouldn't stay shut and attachment didnt belong to that model...no biscuits left on hospitality tray 2nd night..little things but not up to hilton standards...
Breakfast room fine but only 1 guy doing everything...quality food...coffee machine also does hot water so long wait sometimes..glasses, spoons, cups all seem to run out once it gets to 9 o'clock...have to keep asking said guy....
Reception ok looked after our bags before and after check in/out..she was a bit rushed
when we were checking out as a queue had built up so i didnt get chance to tell her the niggles and she didnt ask how our stay was...
I would return..if i get a deal.