Booked this hotel for an anniversary weekend through Hotels.com. Specially paid extra for a king bed. We traveled from West Palm Beach on Thanksgiving night so we arrived around 11pm. Checkin was not the best, staff at the front was not friendly and very soft spoken, barley hear or understand what she was saying. No small talk, very matter of fact, checkin here is your key. The carpet of the hallways were stained and looked very dirty. Got to the room and it was 2 queen beds. Went back down to the reception and told her we paid for a king bed. Repsonse was 'you booked through a 3rd party and that is what came over', she printed a paper that shows I guess what they received from Hotels.com with the 2 queen beds, and said they were completely booked and if we wanted a refund to contact the 3rd party. That was it! The main purpose of the trip was to see St. Augustine so we stayed 3 nights. The beds were terrible, felt the spings. The bathroom drain would not drain while taking showers. Would not recommend this hotel.
