The elevator was out of running but the front staff refused to help me bringing a luggage to my room because of a lack of manpower. 1km far from Paddington station but there were several restaurants and cafe near the hotel. There was a luggage room that guests can leave their luggage but have to pay 1 pound per bag.
We booked a family room from 14th to 17th Dec 2024. Rooms are extremely small, no place to move. Almost no place for storage; the bathroom is too compact. It is far different than what is shown on the booking sites. It was a total disappointment for us. The only good thing was the staff; they were really helpful and cordial.