No clean towels , no air conditioning , no hot water, highly unrecommended
Lior
Lior、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025年1月11日
perfect location, rooms could be so much better
This place has excellent location and surroundings but the rooms could use a little renovation or something. Even “Tulum vibe” doesn’t really help the fact that rooms are looking very old and dusty. Hanger rod for towels in the bathroom falling down etc. other than that its a very good deal and beautiful beach and even kitchen is very delicious.
James
James、4 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025年1月8日
BRITANY
BRITANY、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025年1月6日
Look somewhere else
Horrible experience! The bed is like sleeping on concrete and no blankets. No cell or WiFi service in the room. There is really bad water electrical and plumbing issues. With all these issues the doors didn’t look either. I purchased 2 room and both had the exact same problems.
Rob
Rob、7 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月29日
VICTOR
VICTOR、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月25日
Steven
Steven、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月20日
Jesús Ricardo
Jesús Ricardo、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月3日
Anniversary Stay
Our cabin had an excellent view and was right on the beach. Cabin 1. The place is peaceful and I liked that it was sand as we got in all the way to the cabin. I also enjoyed not having a TV. I didn't even notice it until we were leaving. Our goal was to enjoy each others company as we were celebrating our anniversary. I would have enjoyed better water pressure and better control of the hot and cold water. We got the hang of it but the view and location made up for that small detail. Overall I prefer to stay in Tulum vs. Cancun.
Jaime
Jaime、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年12月3日
Stay away
I’m giving 2 stars only for location, otherwise very basic one star hotel.
Staff friendly but no one speaks English.
We didn’t have hot water for three days then
we were relocated by Hotels as water was pouring in to the room from the roof for two days and nothing was done by management.
They don’t really care, just promising that issues will be fixed…
Such a shame as this could be amazing place to stay if there’s someone who can really run the place
宿泊されたお客様
5 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月29日
Property was beach front, which is great. The breakfast included was great and they had plenty of additional options. We had the best room in the house that included a wonderful front porch. However, our bed was so hard and uncomfortable. Our AC was also not working properly which lead to some uncomfortable nigjts. Service staff was great. Very easy to walk to great restaurants.
Haydee
Haydee、6 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月29日
Great place to stay and enjoy the beach and restaurants nearby
Nereida
Nereida、6 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月29日
Excellent stay… we found 2 turtle nest inside the hotel, parking available for free staff is friendly and we did not had many people so was an amazing experience…
David
David、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月26日
Diego
Diego、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月24日
Vania M
Vania M、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月20日
Location was great and staff amazing. View from our room breathtaking.
Room was average, thought the window type air conditioner felt cool it also made you feel damp all night. Beds are small for 2. Toilet and sink leaked. Beware of slippery floor when wet. Local business nice but done do try to take advantage of you. Wish I would've stayed on my beach more to really enjoy what I already paid for
Overall yes I would stay here again mostly because of the view and staff.
Loraine
Loraine、6 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月2日
Laura
Laura、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年8月26日
This truly was a nightmare! In a 6 night stay we were in 4 different rooms. We were in the oceanfront room with a palapa roof. 1st and 2nd nights no A/C. New A/C unit was installed. While sleeping, the unit came off the wall crashing down, knocking down the fridge and breaking a table.It sounded like lightning had struck. Another night we had a storm. It was as if there was no roof. Water came in from every spot in the roof. I would like to emphasize that all staff was courteous and did everything management would allow them to. The problem here was the ownership just did not care. The rooms are kept in horrible condition with many repairs needed. Paco and staff did what they could with what they had to work with.
Ownership's solution was to comp us 2 days in the future to return to this place. NO thanks. Please be warned if you stay here, you may be writing a review just like me.
Tulum is a great place to visit, but believe me. Hotel BT Live Tulum is not.
James
James、6 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月4日
I loved my stay. I would stay there again!!
Kaylie
Kaylie、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月1日
Heerlijke lokatie aan het strand
Prima ontbijt
Hier en daar onderhoud nodig maar waarschijnlijk achterstallig door orkaan van 2 wkn geleden
Johanna
Johanna、2 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年7月30日
The hotel is located next to good restaurants and clubs. It has a nice beach, however the rooms are very rustic... the electricity went out at night and there was none to call (reception is not open 24 hours) until next morning at 10am. The room was extremely hot...
Ruben
Ruben、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月29日
Araceli
Araceli、6 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年7月28日
They were kind the staff but the property is a place a would not return
Aliza
Aliza、3 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月21日
Erica
Erica、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年7月15日
There were few holes in a roof, so we got few water puddles on the floor. They cleaned our room only on 3rd day. There was no hot water in the first 2 days, finally when we got hot water, the pressure was so low that we had to wait at least 40 minutes to use either shower or toilet. Safe never worked. We reached out to the staff, but nobody ever addressed that. We couldn't wait to get back home and finally take a good hot shower.
Elena
Elena、6 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年7月11日
The property was great and very accommodating. Unfortunately I was in Tulum during the hurricane. The hotel had contacted me and informed me they were out of WiFi. I was able to stay less than what I booked for but I was happy breakfast was included. I enjoyed the coffee and croissants that were complementary but everything else was separate.