I have been part of a golf outing that has stayed at this particular Holiday Inn for the past 25 years. All of my stays I would give a 5 star rating until this year. I always booked directly through the Holiday Inn. This year I called them and the front desk said they were to busy to book and I should call back later. After 3 more attempts over a period of a 4 hours I was still told to call back because they were tending to customers at the front desk and were busy. Needing to get my booking in I decided to go with Travelocity. My stay was for 2 nights. All was good until the morning of my checkout when to my surprise there was no hot water. I confronted the front desk when I checked out thinking they might offer some type of compensation but I was wrong. I was told it was not an issue with them since I booked through a third (Travelocity) party. Are you kidding me? What does Travelocity have to do with the hot water ?
After further debate I was offered 1000 points on my Holiday Inn member card. I found this very disappointing and consider it bad business. After 25 years I don’t know why it was so hard to make a booking. Is the problem a policy change or an inefficient staff at the front desk.
Linda
Linda、2 泊旅行
Travelocity を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月12日
Nice place
Super nice staff. She upgraded to a suite for no charge. Plenty of parking. Hardly saw too many people which is nice getting in annd out. Ice on our floor not working.
Melissa
Melissa、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月8日
Nice stay. New property. Clean room
Michael
Michael、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年7月28日
Jenna
Jenna、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月25日
Terry
Terry、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月24日
宿泊されたお客様
1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年7月18日
Carl
Carl、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年7月13日
Gregory
Gregory、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月13日
Javan
Javan、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年7月11日
Disappointed
Many of the guests that we stayed with had to switch rooms because what they ordered was not what they were provided with. I ordered a king suite and was initially provided with a double queen room. The employees did happily make the exchange in my new room the shower had mold In the corners. Overall, the room smelled slightly musty, the air conditioner in the bedroom spelled black flex all over the white and sheets each night.
The restaurant and bar attached. The hotel had good food, but was slightly understaffed.
Rebecca
Rebecca、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年7月9日
Ac unit was loud, odor in the room, breakfast horrible, short staff, no phones had go downstairs every time we needed something such as towels, linen etc. staff
Patricia
Patricia、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月7日
Could use more ice machines and better signage to find it. It was quite a hike from our room.
Mark
Mark、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年7月1日
Overall it was pretty decent stay. Some loud folks on Saturday night.
michael
michael、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年7月1日
Wanda
Wanda、2 泊の恋人との旅行
Orbitz を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年6月3日
Jeff
Jeff、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年5月27日
The staff was warm and welcoming and very friendly. They were knowledgeable about the area and eager to assist us with everything. They were present and accessible. The property was clean and comfortable.