Check is was a nightmare. I booked the room and added my husband as guest because we weren’t arriving together. I get to the desk and Aramina was the rudest person I’d ever met. She told me she didn’t have a reservation for me so I asked her to check my husbands name. The reservation was found using his name. She said she couldn’t let me in because I wasn’t on the reservation. Even though I showed her the booking reservation on my phone through Hotels.com. I even showed her the Hotels.com account belonging to me, resent the booking confirmation to my email all while she watched. Gave her my drivers license and the credit card that held the reservation and she still refused. Eventually she went to get a Manager who requested I go through the same dog and pony show for her to say, “ We will make an exception this time and thank you for being a valued Bonvoy member”. I couldn’t believe it. I would have cancelled the entire booking if I didn’t have to be at an event in the next hour.
I told Aramina I had 1 car in valet and 1 car in parking garage, gave her the license plates & she asked which one was mine and which one was my husbands.. I simply replied they’re both ours. As the valet CLEARLY had my car already.
I get to the room and the body wash in the shower falls off the wall. Apparently it was stuck to the wall with some short of adhesive. The room safe was broken.
I won’t trash the entire staff because other than the Manager & Aramina others we encountered were great!
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 4 日
Patrick
Patrick、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 3 日
Eddie
Eddie、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 29 日
A beautiful view with a wonderful opportunity of walkability to restaurants!
Kewondra
Kewondra、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 24 日
A great staycation experience
Sergio
Sergio、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 23 日
There was a leak in my roo. From the rain. Other than that the hotel was great
Stefon
Stefon、4 泊旅行
Orbitz を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 22 日
One night stay. Very comfortable, clean and safe
linda
linda、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 21 日
Pragfuldt ophold.
Fik et forkert rum til at starte med, men blev hurtig løst uden problemer!
ZaN
ZaN、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 4 月 13 日
Ramiro
Ramiro、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 5 日
Special place for my wife and me
My wife and I stay here with some frequency. We came for an early 15th anniversary celebration. We've never been disappointed here. Also very convenient location to go out for dinner and drinks at the Music Center complex. Las Colinas is a nice area in general.
William
William、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 5 日
Excellent choice for concert night
Front desk staff were professional, courteous and friendly. And the room view was fantastic!