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Luna Maya Tulum

2.0 star property
Hotel convenient to Tulum National Park

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Photo gallery for Luna Maya Tulum

Breakfast area
Point of interest
Terrace/patio
Point of interest
Point of interest
Nestled near Tulum National Park, Luna Maya Tulum offers a serene oasis with a garden to unwind. Connect to WiFi, enjoy the helpful multilingual staff and take advantage of luggage storage for your convenience.

Reviews

7.6 out of 10
Good

Popular amenities

  • Airport transfer
  • 24/7 front desk
  • Air conditioning
  • Non-smoking
  • Free WiFi

Main amenities (8)

  • Daily housekeeping
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front-desk safe
  • Multilingual staff
  • Luggage storage

Feel at home (5)

  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping

Room options

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Amaite | Desk, bed sheets

Amaite

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Daily housekeeping
Desk
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Av. Satelite, 14, Tulum, ROO, 77780

What's nearby

  • Tulum National Park - 3 min drive - 2.7 km
  • Gran Cenote - 5 min drive - 5.2 km
  • Tulum Mayan Ruins - 6 min drive - 4.1 km
  • Las Palmas Public Beach - 53 min drive - 6.0 km
  • Playa Paraiso - 71 min drive - 6.9 km

Getting around

  • Tulum Intl. Airport (TQO) - 50 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Antojitos la Chiapaneca - ‬3 min walk
  • ‪Encanto Cantina - ‬1 min walk
  • ‪Charlie's - ‬1 min walk
  • ‪Crazy Fish Tacos - ‬2 min walk
  • ‪Campanella Cremerie - ‬2 min walk

About this property

Luna Maya Tulum

At Luna Maya Tulum, you'll be within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. Also, Tulum Beach and Gran Cenote are within a short drive.

Languages

English, Spanish
VISIBILITY

At a glance

Hotel size

    • 20 rooms

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas

Parking

    • No onsite parking

Transfers

    • Airport shuttle*

Other information

    • Smoke-free property

Property amenities

Traveling with children

  • Children stay free (see details)

Services

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Garden

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Towels

Stay connected

  • Desk

More

  • Daily housekeeping
MONETIZATION_ON

Fees & policies

Refundable deposits

  • Breakage deposit: USD 50 per stay

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard

Also known as

Luna Maya LHMG B&B Tulum
Luna Maya LHMG B&B
Luna Maya LHMG Tulum
Luna Maya LHMG
Luna Maya by LHMG
Luna Maya Tulum Hotel
Luna Maya Tulum Tulum
Luna Maya Tulum Hotel Tulum

Frequently asked questions

Does Luna Maya Tulum offer free cancellation for a full refund?

Yes, Luna Maya Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Luna Maya Tulum?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Luna Maya Tulum?

Sorry, there's no onsite parking at Luna Maya Tulum.

Is airport shuttle service offered by Luna Maya Tulum?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Luna Maya Tulum?

Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-in and contactless check-in and check-out are available.

What is there to do at Luna Maya Tulum and nearby?

Luna Maya Tulum has a garden.

What's the area around Luna Maya Tulum like?

Luna Maya Tulum is in Tulum City Center, a short 3-minute walk from Dos Aguas Park.

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Luna Maya Tulum Reviews

Reviews

7.6

Good

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Very clean and nice hotel. Check in was easy. Alejandro at the front desk was very helpful when I needed to arrange new transportation to the Cancun airport.
Robert, 6-night trip

6/10 Good

X
El hotel está X, y el agua de la regadera huele mal, pero tiene buena ubicación y los tacos de afuera están buenísimos
Martin, 1-night trip

2/10 Poor

Je suis mitigé, la situation de l'hôtel est idéal pour visiter la ville mais loin de la plage. Le taux de change est littéralement inventé j'ai payé plus de 200 pesos en plus que ce que j'aurai dû payé remarque que j'ai fait, pour réponse on m'a fait voir un mail du gérant qui envoi le taux QU'IL A CHOISI. La chambre est très simple mais suffisante en revanche elle est pleine de MOISISSURES, sur les oreilles ! Les rideaux les murs de la salle de bain... c'est très inquiétant. Pas de tapis de douche donc de l'eau partout, on vous refuse une serviette pour les cheveux. En 5 jours personnes n'est venue nous donner du papier toilette faire le ménage ou même vider la poubelle la aussi j'ai du réclamer leurs passage. Mais que font ils? La "cuisine" commune n'est qu'un frigo horriblement sale et un évier. Il y a énormément de bruit du au gens dans le hall qui squatt avec le veilleur de nuit et le matin ce sont les engins de chantier qui vous servent de réveille. Il n'y a aucune isolation au niveau de la porte ou des fenêtres résultat un lézard dans la chambre et ÉNORMÉMENT de moustiques. Bref je ne conseille pas et regrette de ne pas avoir mis quelques euros de plus pour un meilleur hôtel. LE PIRE : L'EAU A UNE ODEUR D'ÉGOUT, DE ROUILLE , c'est immonde.
Nawel, 5-night trip

8/10 Very good

6-night trip

10/10 Exceptional

I will definitely be staying here again. I enjoyed my full week stay here with no issues other than one gentleman being very angry that there was people hanging out in the community area on the weekend. The rooms had thin walls and my room was next to the stairs so I would hear everyone coming down/up the stairs, checking in, anyone in the community area. I didn’t mind because I didn’t pay for silence on vacation. The food trucks were located right outside the hotel which was the best part of my trip here. Located off the strip but nothing was unreasonable to walk to.
Yesenia, 2-night trip

8/10 Very good

The community area was our happy place with friends and fellow guest that are now life long friends. There was a mutual respect for all in the area and their belongings. Truly enjoyed our time.
Nikki, 8-night trip

10/10 Exceptional

Una experiencia increíble! 🌞
10-night trip

8/10 Very good

Sehr schön für den Preis
Sehr gute zentrale Lage aber trotzdem ziemlich ruhig
Alessandro, 2-night trip

10/10 Exceptional

Recomendado
Mil limpio pero mucha humedad, muy buena ubicación
Vanina Erica, 3-night trip

6/10 Good

Was good for the price. Not sure if it was the room we were in but we did not have a good sleep.
jessica, 1-night trip

10/10 Exceptional

Tres bien
Super séjour avec un très bon rapport qualité prix pour Tulum. Les chambres sont grandes, simples mais propre. Le personnel est très aimable. Je recommande
Eva, 2-night trip

10/10 Exceptional

The outstanding features of this hotel were the Mayan-themed murals, statues in every area and corridor of the hotel. Our room was spacious, the Mexican-style stone and tile floors was a beautiful touch, there was a clothes hanging area, and the bathroom and shower area was large and striking. The pool and pool area was nice, with a small waterfall directly into the water, which was powerful enough for a free head and shoulder massage. The staff were friendly and polite. We arrived too early for check in and had a tour booked, so they stored our luggage in their reception area behind their counter until we returned later that evening.
Brent, 2-night trip

2/10 Poor

Asco de hotel
Sucio fue poco ,almohada llenas de hongos,sucio por todas partes ,personal grosero
Patricia, 4-night trip

10/10 Exceptional

Peaceful
The streets were quite at night
2-night trip

10/10 Exceptional

Welcoming
Very nice stay, the room was spacious and the front desk was very friendly! They spoke some english also which was helpful 💕
Jennifer, 2-night trip

4/10 Fair

Mala experiencia
En la noche se fue la luz del hotel y por varias horas estuvimos si agua en el baño, mucho calor y mala ventilación. Tardaron demasiado en reponer la luz
fatima, 1-night trip

8/10 Very good

For the price its great. It has everything you need. The bed was clean and comfortable. It has a modern TV with Netflix. The shower was great! hot water and large shower head with amazing pressure. I love rain shower heads. It was also quiet although it was right on a main street because my room, 305 was in the back of the building. The only issue was the Wifi didn't reach my room well. I will say however that I also stayed at the Kimpton for a couple nights and wifi was crap there too so it's not the hotel's fault, its a Tulum thing. I also only got one towel for 2 guests. I didn't ask for a second one but perhaps they would have given me another without issue if I asked. Third, the door lock didn't look safe so I took my passports with me instead of leaving them locked in the room. I also slept with a chair blocking the door due to the lock looking very loose and easily broken with a kick. Regardless I felt safe because there's a staff person at the front at all times. The AC worked great and it was clean enough for me. I had no issues staying here. There's a lot of street food vendors right outside the doors too!! and the breakfast place Vitalis next door was very good and not super expensive. I would stay here again if the price remained around what I paid.
1-night trip

10/10 Exceptional

It’s right where u need to be clean, quite, nice staff. It’s simple but great. I stayed to hunt apartments and it was great the woman at the front desk is amazing.
Kyle, 1-night trip

8/10 Very good

Good value in a great location
This is a simple, basic but comfortable hotel, well located near the center of town. Don't expect anything luxurious, but it's satisfying for the price, and I've stayed here a couple of times while on dive trips to Tulum. There's always available parking close by on the street, and Vitalis next door is a good spot for breakfast.
Peter, 8-night trip

8/10 Very good

Luna Maya
This is a budget hotel, it’s clean and the staff is friendly if you know how to catch a local communal bus it will cost you $50 pesos to get to the beach but this is a more authentic area and there are hundreds of street food vendors right outside you door so no need to go anywhere for food.
4-night trip

10/10 Exceptional

Victor, 3-night trip

8/10 Very good

Opción cómoda y barata
Cómodo para pasar la noche. Mucho olor a humedad y no muy limpio. Buena relación calidad precio
Josep, 1-night trip

10/10 Exceptional

Muy bien ubicado
Francisco, 1-night trip

2/10 Poor

No hot water, there is no flooring so your literally walking on concrete must wear flip flops at all times. Told front desk theyre is not hot water he said yes i know and laughed , so i laughed and said this place sucks luckily i was only ataying one night room 101. Mosquitoes in the room, umm for the price they could do a better job. Qould not recommend staying here. Oh one good tbing is location but all else is terrible qould be worth sgaying further away.
1-night trip

6/10 Good

Es muy rústico los enchufes eran falsos. Mucho ruido, la luz blanca de hospital. Cero Onda
5-night trip