I had an unfortunate experience with this hotel due to a misleading booking on Expedia. Initially, I made a reservation in error due to Expedia’s listing, which hid the final price until the very end of the transaction. This left me feeling blindsided and frustrated. Upon realizing the mistake mere moments after making the reservation, I promptly contacted the hotel in hopes of getting a refund. The situation was further complicated by Expedia's policy, which required the hotel's consent for any refund processing.
Despite my repeated pleas for assistance, the hotel displayed a shocking lack of empathy and customer service. Instead of recognizing the genuine error and rectifying it, they stubbornly held onto their rigid stance. This hotel, located in a quiet area and lacking the amenities one might expect from a 5-star establishment, seems to prioritize cost-cutting above all else. The hotel's refusal to refund due to a website error caused both financial distress and emotional devastation for a student. I strongly caution against trusting this hotel due to their lack of transparency, empathy, and customer service. Sharing my experience is meant to protect others from similar situations. I do not think this is a business which prioritizes ethics or customer satisfaction.