We could stay very confortable besides some accisident occured to us. The reason we could stay with no stress is hospitality of hotel staffs. They served us faithfuly every single reqest. Some facilities are becoming old, but very confortabele, high quality, and well designed/
We booked this hotel for my wife's birthday,
we paid thousands of dollars in advance (~8K $), a week before our holiday we had a tragedy in our family ( my brother in law had passed away from a sudden illness ).
I cancelled my vacation and ask the hotel to consider the family tragedy and refund my vacation or at least reschedule it.
ooh ,they used very polite language but bluntly refused to give me any of my money back.
So they might be a Fancey hotel but with zero compassion and all their fancy language is a façade to their greed.
Reuven
Reuven、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 1 月 5 日
Good location and sandy beach
W’s airport transfer sent us to a wrong hotel which wasted 45min of our valuable time. Then we both got food poisoning at Nomu restaurant. We ended spent entire vacation in our room. This is a big disappointment as we looked forward to this Wedding Anniversary celebration. W Samui got a lot of work to do regarding the basic stuff like food and beverage and services.