アナンタラ・ラワナ・コー・サムイ・リゾート＆スパ (サムイ島)

The staff were just amazing, and our room was so comfortable. The best hotel we have ever stayed in.

Fantastic all over ,beach ,food, room pool in villa.

Staff were really helpful and the room was nice.

upon arrival no one was outside to help, but then a gentleman helped me bring my stuff inside ... after arrival a lady who I was communicating with prior to arrival she failed to tell me the elevator was broken but was adamant about taxi service then... she was rude and I asked to speak to the supervisor who never came to talk to me because she was too busy... I decided to stay at the hotel because i am hurt and they upgraded me... the bath tub wasn’t that clean I had to clean it before using... the location is great... but no wonder why they haven’t gotten an award in two years because they are lacking the simplicity of love and care they were wanted me to give energy to the accident I had 10 days prior... instead of concentrating what the guest needs and why people stay at 5 star places... this is really a 3 star hotel.

Location is great, but rooms need to be refurbished. Doors are out of order and noisy. Shower head are broken, house keeping is poor, response is slow, check in and out very slow , restaurant are not value for money, but all in all the location covers for all defaults.