Check in was highly delayed. I had filled out the pre-check info as requested, and assumed all was ready to go by the time I arrived. I was not aware that this is type of hotel does have a lobby or staff on site, and instead uses an off-site support staff. I arrived to find a key pad access door with a video call function, I called for 30-40 minutes before getting an answer, and was placed on hold for an additional 15 minutes prior to them sending the access code. The hotel representative claimed my number on file was different from one I made the reservation with, yet my number and email were same on signed user agreement and on receipt of payment. I’ve used Hotels.com for reservations in multiple countries and in more than a few states, and I have never had an issue till I tried checking to Locale Fort Worth..
As far as property goes, it’s in a nice retail area. The room was spacious and with plenty of extra amenities. There a were a few unhoused folks camped out on the property, as well. Overall, good room and clean property, with an absolutely vexing and inconvenient service/check in process. I gathered from speaking to another guest, they sent her a check in/access code and check in guide as soon as she filled out her pre-check info, and I’m sure that part might have went smoother had that happened.