Booked and paid for a suite with a double bed, on the day of the stay I was called and told there had been a maintenance issue and that room wasn’t available.
And check in when I asked, I was told that they had overbooked and I had been moved to a standard double, so someone had lied.
No offer of compensation or even a refund for the additional I had paid.
When i got to the room its was single beds so myself and finance had to book elsewhere.
Tried to check out and no staff could be found at the desk to do so, so I left my card and went.
宿泊されたお客様
1 泊旅行
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10/10 (最高に素晴らしい)
2024年12月4日
Juelma
Juelma、1 泊旅行
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6/10 (良い)
2024年12月3日
Ok for business, but no restaurant.
Comfortable hotel for one night business stopover. Disappointed to find no dinner service available in the restaurant.
Nice breakfast.
Keith
Keith、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月24日
A hotel sadly let down by noisy residents
A nice enough hotel let down by noisy residents. My room overlooked the front entrance and people were out there all night smoking and talking so audibly that I couldn’t get to sleep. My partner‘s bedroom, which was at the back of the hotel had constant footfall in the corridor, again from noisy residents who had obviously been on a night out.
Andrew
Andrew、1 泊の家族旅行
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8/10 (とても良い)
2024年11月11日
The check in was very slow as we had to wait 10 minutes behind other guests. Breakfast was excellent . Overall good value gor money
Michael
Michael、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月8日
5 star service
Fantastic hotel with great staff.
John
John、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月6日
Steve
Steve、1 泊の出張
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4/10 (まあまあ)
2024年11月6日
We went from an old and moldy hotel in Samlesbury and we thought it couldnt get worse.... But it did. This hotel has not been renovated for decades I assume. Uncomfortable room with old furniture, horible shower and smelly old carpets. I do not recommend this hotel for travelers that are sensitive to mold.
Berglind
Berglind、1 泊旅行
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6/10 (良い)
2024年11月5日
Hotel needs a good refurbishment and although the staff that where there who are lovely there aren’t enough if them
Julia
Julia、1 泊の出張
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8/10 (とても良い)
2024年11月4日
Martin
Martin、2 泊の友人との旅行
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8/10 (とても良い)
2024年11月3日
Nice country hotel
The hotel is set in beautiful grounds with a reservoir walk behind. The man at check in didn’t have much to say, we had a room in the annex which was clean but a little tired, the shower was poor but the bed was comfortable. The lady on reception at check out was really friendly. I would stay there again but would request a room in the main hotel. P.s The white crow a mile down the road does good food
Sarah
Sarah、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月3日
Comfortable and friendly staff
The staff are lovely here and everyone was very helpful from reception to the night manager and the cleaners. The hotel is old and so yes it is an old interior especially in the bathrooms. The spa etc is not open but tbh we didn’t visit for that. The outside is grand but probably needs a bit of TLC as does all of it really but for the price you can’t complain. Very comfortable room but the main drawback of our stay was the couple in the room next to us kept fighting and the walls are quite thin. It wasn’t nice to be awoken at 4am to a man shouting “when you are with me you want me but when you go home you want him”… free entertainment I guess.
宿泊されたお客様
2 泊旅行
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10/10 (最高に素晴らしい)
2024年10月30日
My new favourite
First class service in a quiet location. Staff appropriately dressed, exceptionally helpful & polite. Will definitely be back.
Samuel
Samuel、1 泊の出張
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10/10 (最高に素晴らしい)
2024年10月17日
Mr Paul
Mr Paul、1 泊旅行
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4/10 (まあまあ)
2024年10月15日
This hotel is tired
Nigel
Nigel、1 泊の出張
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6/10 (良い)
2024年10月12日
Alison
Alison、1 泊旅行
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2/10 (不満)
2024年10月3日
Jade
Jade、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月30日
Vira
Vira、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年9月25日
Urin on floor of the bathroom, long hairs on the floor and glitter in the bed . No restaurant. Hotel is very tired
E.P
E.P、1 泊の出張
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4/10 (まあまあ)
2024年9月19日
I stayed 2 nights, the first night there was work of some kind happening till midnight. The second night was terrible, I didn’t sleep at all because someone was removing items in a golf cart with a trailer attached.
I will not stay again
I feel a refund is in order
Regards
Paul Ellwood
Paul
Paul、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月16日
We had an overnight stay. There was a problem with the door. As we left early we had to leave the door open as we didn't want to disturb other guest banging the door closed.