On the website this hotel had everything I was looking for. However after checking in I found out otherwise. Indoor pool was not heated as stated and could have been cleaned out. No ice machine but they was able to give you a bit of ice from there ice maker. Website said free breakfast only to find out the next morning with a hungry teenager that they no longer provide that. Oh and when we asked why side doors to the outside were locked we were told to keep people from coming in and sleeping in the hallway.
宿泊されたお客様
1 泊の家族旅行
2/10
My daughter stayed a long stay and they were to return the deposit still didn’t receive it!! This happens here often
Janese
1 泊旅行
2/10
Ceackheads working around and living in this hotel, bothering me by asking to sell them drugs??!! Hagerstown you can’t make this up
Rudolf
1 泊旅行
2/10
*Obvious drug usage on the property. The live in tenants lay around in the lobby and hang out around the entrances.
*PHOTOS ON THE APP AND WEBSITE ARE VERY OLD AND NOT UPDATED TO SHOW THE SEVERITY OF NEGLECT TO THIS PROPERTY. THIS PROPERTY HAS BEEN TAKEN OVER BY NEW SLUM MANAGEMENT. THEY CONTINUE TO USE 20 YEAR OLD PHOTOS TO LURE IN UNLUCKY HOTEL RENTERS THE PLAZA INN & SUITES SOUNDS LIKE IT IS ABOUT TO BE A GRAND STAY AND AFTER SEARCHING THROUGH PHOTOS YOU REALLY THINK THIS IS ABOUT TO BE AN AMAZING BOOKING. NOTHING BUT FALSE ADVERTISING.
* The Manager(Indian lady), after receiving my complaint to the online chat within the hotels.com app, banged on my door and she opened the door to my rented room and started to scream at me about the complaint . Read carefully. She ENTERED my room, all recorded on their own camera system. She opened the door while it was locked and I was inside. She entered the room. There is already a gap under door and you can see into the hallway from your room as is! UNSAFE!
* the felon with the tattoos didn’t give me any problems and was very polite because he knew the Indian lady messed up when she did that. We left immediately and did not stay the night or the follow night as it was a two night stay. —Cigarette burns in blankets (a lot). Smells of cigarettes in the hallway,Rusty door hinges, AC unit made noise the whole 25 minutes we were there. No tv, busted furniture, dusty dirty room, lamp shades rusty and yellow. terrible bed. Loud!
Dakota
2 泊の出張
10/10
Whitney
1 泊旅行
8/10
Charlie
1 泊旅行
10/10
Very clean and comfortable. The king size bed I stayed in, was super comfortable. Thanks
Whitney
1 泊旅行
2/10
Horrible, asked for some towels thae lady at front desk wouldnt give. Then went to take a shower and the water wouldn't drain. Due to the service and the lack of professionalism I left after 30 mins! Not only that they told me I wasnt allowed to bring a friend. My advice is don't be cheap when getting a room!
Nathan
1 泊旅行
6/10
Wasnt bad
John
2 泊旅行
2/10
Dwayne
2 泊の家族旅行
10/10
LeVar Tyson-Ames
1 泊旅行
2/10
They took my money and did not fulfill their duty of service which breached the contract. They refused to refund my money and kept saying that Expedia refunds not them. The one employee that resembles an apple nearly knocked over my son who was 5. She cut in between new and my kids when she walked by even tho she could’ve walked anywhere else. It was so rude
Serena
1 泊の家族旅行
2/10
Never again.
Robert
1 泊の出張
10/10
Good and Safe place
Jose
1 泊旅行
8/10
Denise
1 泊旅行
10/10
Joseph
3 泊の家族旅行
10/10
Elizabeth
1 泊旅行
6/10
Towels and wash cloths were old and thin..not real clean