Freezing temperatures inside the apartment because the central heating comes on only between 5-10 PM. In the mornings the temperatures outside the apartment and inside were exactly the same - 47 F. Had to sleep with our hats, sweaters and tights on and still got sick from the cold. Asked the owner to give us a heater but received advise to keep the windows close, as if anyone would be keeping the windows open when its winter. After 4 days had to leave the property as everyone was getting sick and my family couldn't endure it any longer. We asked for a refund for the remaining weekbbut the company was unreachable for us and Expedia and they never replied to our email. Outside the apartment is a constant crowd of unemployed men, standing around amid garbage and some homeless people. This apartment is right across the side of a big railways station in a shady looking street, that has all the hallmarks of an area that is down on its luck.