Upon arrival the impression of the hostel was as described, but I was assigned a room that was not as pictured, so I asked the front desk to help me change, to that they answered with no direct solution, but to ask the manager on shift in the morning. I also contacted hotels.com and they offered some one key cash credit but I wanted immediate solution as I did not feel comfortable in the room first given (I could not even sit up straight in my bunk, and that seemed bare minimum). It was only after some back and forth and on my part soft insistence that finally I switched to a room with bunks I could sit up in because it was located in the second floor where it had higher ceilings and the beds were built to the height otherwise they were built so short that sitting up without hitting my head was not possible.
The hotel itself was not the cleanest, nor the tidiest, the pictures on Hotels.com are at least 7 years old (I was told by a volunteer that used to work there), and the state of the hotel a bit worn down. The showers don’t work well and nor do the drains, and being an older building with original steelwork and glass windows and right on the busy Centro street corner, there was never a moment of quiet, so light sleepers beware.
However I will state the bed and linen are comfortable, if only they could improve the shower and bathroom facilities, and install doors to rooms that are more solid so hallway noises aren’t adding to the already insistent street noises.
