I booked a “Grand room 2Bed room” for two nights through Expedia. The room advertised in the photos had a view of a green lawn with messi and other on the windows. However, the room I was assigned to was not the one in the pictures but was located on the second floor with a terrible view of a dirty river and a building under construction. I informed the front desk about the discrepancy with the photos, but no changes were made, and I ended up staying in that room for two nights. The male staff at the front desk was also unhelpful, which made the start of my vacation in Phuket very unpleasant. Since the room provided was different from what was advertised, I will also be contacting Expedia about this issue.
Poor/Small selection in breakfast.
Modern and big rooms.
Andreas
Andreas、9 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月12日
Craig
Craig、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月10日
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sophie
sophie、10 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月29日
We stayed with our 2 nearly teenage girls. We choose this as we didnt have to all stay in the same room. 2 bedroom and 2 bathroom was perfect for us. 10 min walk to beach, 2 mins to kata night market. Staff were great at keeping us informed when there was a flood due to excessive rain (not there fault and although we lost power for over 24 hours, the staff tried everything possible)
Rhiannon
Rhiannon、14 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月29日
Séjour parfait
Très bel hôtel très bien situé dans le centre de Kata. Chambres très spacieuses et très confortables. La piscine en roof top est incroyable. Nous avons séjourné dans le penthouse deux semaines pour des vacances en famille. L’hôtel a subi quelques dégâts en raison des inondations, mais ils ont toujours été attentifs au bien-être et au confort des clients. Nous y retournerons probablement !
Jérôme
Jérôme、15 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月27日
Отель очень понравился. Отдыхали с ребенком 8 лет. Бассейн чистый, номер убирают каждый день. Ресторан прекрасный.Персонал вежливый и всегда улыбаются. Магазины рядом, ночной рынок тоже. С удовольствием вернемся в этот отель.
Michael
Michael、18 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月23日
Clean and beautiful hotel. Close to a lot of things including a night market and great places to eat.
Free shuttle available to certain places.
Great staff and service.
We had the 3-bedroom room which was very nice and spacious. Came with balcony, cooker, microwave, fridge and 6 bottles of water daily.
Two downside for me:
1) the view from the room was not great - we were facing a construction site.
2) Breakfast was not great - especially the pastries. croissant was salty and oily, danish tasted hard and stale.
Esther
Esther、6 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月23日
Booked for a client and they loved the facility and location
Supanart
Supanart、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月18日
The landscaping and the hotel property building plan is quite good. Though the hotel rooms could be quite a walk away from the lobby and the entrance, we did get rooms that were closer than others, so no complaints there! The luggage transportation services and the house keeping service were quite adequate.
Our room had a great view of the lake, the hills and the coast.
The multiple-layered swimming pools are quite good and quite a few activities one could do with the family. Its quite popular amongst the guests and it can get over crowded easily. The only complaint is that the pools close at around 7:00 pm which is not sufficient for a nice, relaxing wind-down of the day, if one has ventured into day time long outside the hotel during the day. The pool needs to be open until at least 11:00 pm for a place like this, especially if one is paying a 5-star hotel costs.
The breakfast is so-so, though the breakfast sitting areas are excellent, the food and drink choices do not do justice for a 5-star hotel.
Overall, a very good hotel which can strive to be better.
Murali
Murali、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月13日
Good hotel, price good, rooms very modern. But construction next to property destroyed all vacations!!! Since 8 am, very noisy. Can’t relax by pool, no view how on the wed site… construction view.
Anna
Anna、10 泊の家族旅行
CheapTickets を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月2日
Nice new property!
Had a suite with a private pool and had a great experience
Cannot go wrong if you choose this hotel