We checked in late - around 7:30 pm and was assigned room 227. We had a long day of travel and would need to wake up at 4:30 am for the next leg of our journey. That being said, we were just looking for a hot shower and a good nights sleep. There was no hot water, no hand soap and no bath soap in the dispensers. The dispensers themselves were difficult to use (“squeeze gently on either side of bottle) for people like me with decreased hand strength due to rheumatoid arthritis, osteoarthritis and recent hand surgery. There was also no internet service (although advertised that there was). This was not acceptable as my husband’s work relies on internet access. Needless to say, he was unable to work. My husband called the front desk to ask about the internet access and was told to shut my cell phone off, then on again and it should work. What?! He also asked why we don’t have hot water or soap? The night clerk said he didn’t know. When asked if we could get another room, he was told there was none available. When asked if we could get soap, he said someone would provide that in the morning. My husband told him that we would be checking out by 5am. The clerk apologized as he was new, was the only desk person overnight and was not given keys to supplies. My husband asked to speak to a manager and was told none was there and the clerk had no way to contact one. No phone number was given to the clerk. I’m waiting to hear what they will offer in compensation.