1.I went to this address but needed to phone them as I did not receive a code to enter. They could not find my booking and I was told to come over the "reception" across the road. I was upgraded but needed to stay another flat nearby which they own. It was great but I wish I could get information, especially where I should come first to get a key in advance.
2. Washing machine was broken. They offered to do laundry for me in their office.
3. Oven did not work and reception staff needed to call someone to solve this.
I had above problems for just 1 night stay, but every member of staff were helpful and offer the solutions.
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月21日
Rachel
Rachel、6 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月13日
Excellent
Nice location great large well located apt
Stefano
Stefano、3 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月6日
Le pire hôtel au monde
J’ai réservé 2 chambre sur la même réservation, pour moi et un couple d’ami. Nous n’avons eu qu’une seule chambre. L’hôtel n’a pas voulu nous donner la seconde chambre que nous avions pourtant bien réserver. À 1h du matin nous avons donc pris la décision de laisser les femmes dormir dans le lit et mon ami et moi dans le canapé sauf que surprise il y avait des asticots dans ce canapé.
Merci Hotel.com pour le relogement, vous avez été très professionnel et rassurant.
Nous avons été débité de 115£ chacun (mon ami et moi) par l’hôtel provenant d’une emprunte bancaire soit disant à 0€ lors du Check in online. Bref c’est le pire hôtel du monde, le plus sale, le moins professionnel. Une honte absolu
Rémi
Rémi、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月9日
Trevor
Trevor、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月3日
Gemma
Gemma、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月20日
Hammersmith Grove is a lovely area in Hammersmith and the hotel is very close to transport and amenities.
The room was small and the kitchenette had the microwave on a high shelf and some crockery in a high cupboard. For short people you need to stand on a chair to operate the microwave or reach the crockery. The hotel did move the microwave down to bench level for us but then there was no workable bench space left. Overall accommodation is good for London standards and location excellent. It cost us £30 for an Uber to Heathrow. Train links also close by.
Lynette
Lynette、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月18日
Tired rooms and in need of a refurb!
Pretty poor stay sadly.
I've stayed at this hotel 4+ times and sadly every stay has gotten progressively worse.
Overall condition of the property is deteriorating sadly, with rooms looking quite tired and in need of decorating. They would have been lovely when originally renovated but sadly every room i've stayed in has suffered from damage, mould or just overall tiredness.
As many reviews mention- the rooms are ridiculously warm. They do provide fans in rooms but they don't do a lot to reduce the overall temperature, I would NOT stay here over any summer month.
Lack of front desk or concierge is a bit of a pain, meaning you have to walk further down the road to get checked in and the signage on the check in area is not very clear so easy to miss. Every time i've stayed they've advised they have sent keycode to the property to my email yet this has not once been received.
Its unlikely i'll stay again. Lack of sleep (due to heat) and tired knackered rooms aren't worth the room rate sadly.
Thomas
Thomas、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月10日
Very comfortable, stylish and well equipped. I wish the room had more storage space, especially for clothes. Housekeeping was weird, had a hard time coinciding with the staff to ask for towels.
Yasna
Yasna、8 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月1日
It was okay nothing special
Leigha
Leigha、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月29日
Home from home
Excellent for independent, solo business trip place to stay!
Kelvin
Kelvin、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月26日
Parking was difficult but everything else was perfect
Mark
Mark、1 泊の出張
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年9月19日
No hot water; no communication from hotel
There was no hot water in my room. I had to take a cold shower. I flagged this to the hotel via two separate ways and received no response.