This was my 29th wedding anniversary and chose to go to Williams. When we arrived at the hotel, no staff was in the lobby. I tried to ring the bell, but it was broken. My husband and I stood there for a good 5 minutes waiting for someone to attend the front desk. I had chosen a king size bed when made the reservation. When I got to the hotel, my husband and I were given two beds. I told them that I had requested one bed and I pulled up my reservation to show her. She said she could not do anything about it and gave me so much attitude. I will never return to this hotel again. The place also looks outdated. The staff was not friendly at all.
Susy
Susy、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月22日
Dafne
Dafne、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月20日
Very clean rooms
I went to polar express the was super clean , breakfast was very good and the service is good
Guadalupe
Guadalupe、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月17日
Sergio
Sergio、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月10日
Elaine
Elaine、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年12月10日
카운터 직원 업무 처리 능력과 접객 태도 문제
CHOONGHEE
CHOONGHEE、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月7日
Hard beds and cleaning staff missed some things.
Check-in was easy and staff were considerate. There was a dirty sock sitting right in the hallway corner outside my door. This sock did tint my view of the rest of the hotel and room cleanliness. The room itself seemed clean if ignoring the sock outside the door. The pull out bed mattress was horrible basically a bunch of springs with a thin layer of cloth. Their were no sheets for the pull out bed in the room either. Main bed mattresses were very hard. Near the hardest I've ever slept on. I understand some people like that. Mine and my wife's opinion were that they are way too hard to almost back pain in the morning. Otherwise, fridge and microwave were fine. Someone cleaning forgot to check the fridge as we found a drink in it so again questioned the cleanliness of the room. Those kind of simple checks really effect a guests opinion. Breakfast was great. plenty of options and good food for a hotel breakfast.