We didn’t stay as it is not open and I informed Hotels.com of this on Saturday so why are you sending this survey, it is obvious you take no notice of the feedback
Rowan
3 泊旅行
4/10
slightly noisy being on the main road
the room was clean and fresh and comfortable
no milk in room for tea/coffee (didn't know this had to be collected from reception in office hours)
tried to call prior to arrival - call not answered when office was open and no answering machine
office not open the hours stated on website
$40 per hour early/late check in fee - discovered this on arrival, not mentioned in booking process. cost an extra $80 because we arrived 2 hours early. no after hours key collection option.
Rosslyn
1 泊の友人との旅行
2/10
Terrible place.
Melissa
1 泊旅行
8/10
Great location even though it’s a bit hard to find the first time. Not the best drive entry. Enjoyed my stay there, will be back in 2 weeks upon my return trip👍
Paul
1 泊旅行
4/10
Outdated decor, loose tiles on the floor.
Leon
2 泊の恋人との旅行
4/10
Tv remote hardly working, asked for help new batteries put in, still not working any better, only 1 channel. No plug in sink, no spare toilet paper. Nothing extra. Certainly would not recommend!
Ann
1 泊旅行
2/10
Nuthing
Michael
1 泊の家族旅行
6/10
Etwas abgelegen, zum Strand 15 min. laufen.
Klaus-Dieter
1 泊旅行
6/10
I would have liked a hairdryer
Lynda
1 泊旅行
2/10
James did not inform me that declining the after hours fees would still incur my booking being charged. Poor communication and feel he took advantage of my kindness to allow him to stay in bed rather than coming to give us a key. He could have called us at 0745pm to ask what was going on instead of waiting for us to show up late to request more money.
Jayavarman
1 泊旅行
2/10
Wouldn’t recommend this poorly executed property. Also taking cash out of your account for a bond and taking 7-10 to return it is unacceptable, a credit card hold will be sufficient. Worst place in port Macquarie
Dean
1 泊旅行
6/10
The room was good and very clean. Fits up to 4 people. Kids loved the bunk beds. A few minutes drive to the shops and beach. Unfortunately, service was terrible. The landline number was disconnected and they didnt answer mobile or messages. We were charged $80 for a late check in fee even though it says we need to contact them to make an arrangement after 8 but of course they didnt answer or call back. When we showed them we had contacted them earlier in the day the man literally said 'i dont care'. This was after a very long drive.
Nabil
1 泊旅行
6/10
It was a mixed experience and we had booked it despite average reviews because we needed a pet friendly option for our little Cavoodle.
The outside and pool areas were terrible, very messy and not like the photos. The room was large and mostly clean, the a/c good, sheets clean and we had a decent nights sleep. We weren’t happy about being charged an additional $40 for a later check in, apparently for them sending us a door pad code via sms.
Karen
1 泊旅行
8/10
its been over a day and i havent received my security deposit back.
hasan
1 泊旅行
6/10
Clean room. Friendly staff
Fotios
1 泊の家族旅行
4/10
Motel in very poor condition on exterior and rooms smell of old smoke and musty. Didn’t feel fully clean
Christopher
1 泊の家族旅行
8/10
A few things required repair. Needed coffee cups and stuff to make a cuppa. This was put down to a new cleaner.
A clean budget motel
David
1 泊旅行
10/10
Pet friendly comfortable motel perfect for overnight stay travelling down the coast. 30 minute walk to downtown and 5 minute walk to groceries.
Mary
1 泊旅行
6/10
Nicole
1 泊旅行
10/10
Staff were lovely very helpful only downfall was the pool was full of leaves would stay again
Tracey
2 泊の恋人との旅行
8/10
Room and bed was comfortable
Bathroom had jus been done up and was nice.
Blinds didn’t shut the light out. Bright lights while trying to sleep.
Curtains had rips in them
Room was old and showing its age.
Gavin
1 泊の出張
10/10
Noah
1 泊旅行
8/10
laura
1 泊旅行
2/10
They refused me to check in and let me sleep in my car for the whole night.
Xiaoyu
1 泊の出張
6/10
Very Basic but clean facilities.
However on arrival the manager was quite rude and grumpy and our room was not ready, and had to wait another 30 minutes. I know it doesn’t sound like much, but when you have just driven 6 hours you just want to unpack and get to your room.