Booked this hotel for my sons 21st as a special treat with 2 of his friends. Pure luxury for them. They were looked after so well. Great service and a beautiful hotel
宿泊されたお客様
2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年2月28日
WARNING - BAD HOTEL
WARNING!!!!
We booked this accommodation with the belief of a nice magical hotel with great service that could make a week on Koh Tao fantastic. We booked the room with access to the private pool. The hotel is located a bit up on Koh Tao, which is not a problem and something we really knew. What permeates the entire hotel is a lack of service and caring for its guests. The hotel is not clean, run-down, and lacks attention to detail. The breakfast feels mediocre and the furnishings and surfaces are very basic and not well thought out. The staff is kind but lacks the authority or ability to help and resolve situations. We chose to leave the hotel after 4 days when we found another accommodation due to the island being fully booked. We agreed with the hotel that if they found a new guest for our room, we would get a refund for the remaining nights. Since Koh Tao was fully booked, this should not have been a problem. However, the hotel came up with various excuses for why they couldn't assist us and no compensation was offered. In the end, there are much better hotels on this island. A big warning for this one.
Jakob
Jakob、7 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年2月12日
Lovely view but poor pool & bathroom issue
PROS: Staying in the villa was a very cool experience and the views were amazing. The bed was also very comfortable and the duvet was great. In addition, the staff were attentive and they would pick us up from our villa to reception in a golf cart for free (steep hill but could easily be walked).
CONS: Although we liked the villa, one significant downside was that there wasn’t a proper door on the bathroom (or a roof) meaning that you could hear everything going on in the bathroom in the bedroom. For that reason, it would put me off staying again. We booked a sea view villa so curious to see whether this issue affects the other property types. We had also expected the pool to be much bigger but it’s really quite small. Although there are two public pools, one is used exclusively for diving and there isn’t much space to lounge around the swimming pool. Finally, it is also worth noting that the shuttles to town only run 4 times a day (8:00 / 10:00 / 16:00 / 18:00) and back 5 times day (10:00 / 11:00 / 16:00 / 18:00 / 21:00). Out of hours service is 50 baht per person per journey.
Pierrick
Pierrick、3 泊旅行
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10/10 (最高に素晴らしい)
2024年1月28日
Cannot recommend more!
Absolutely fantastic hotel, in a great location and lovely service. Cannot recommend more!
Charlotte
Charlotte、3 泊の家族旅行
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6/10 (良い)
2024年1月13日
Philip
Philip、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2023年12月14日
Chris
Chris、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年11月28日
We booked another 4 days at this resort because we liked it so much. The staff were so thoughtful and helpful. They went out of their way to make every guest a beautiful Kratong for us to take to the pier to release into the waves. So beautiful and so thoughtful! Loi Kratong Day
On the full moon of the twelfth lunar month, in November, this festival celebrates the release of misfortune. ‘Loi Kratong’ means to float a ‘Kratong’, an object decorated like a lotus bloom which is laid on the water to be carried away, thereby symbolically taking away any bad luck. Respect is also paid to the spirit of the waters. The festival, with live stage performances, is held in the evening at the main pier in Mae Haad.
Jonathon, the Divemaster was so personable and friendly. We were not diving this trip but he took the time to carefully explain about different spots to snorkel and how to access them. I believe he would be an excellent Divemaster as he is so encouraging and positive. You will like him. The pool at the resort is specially designed to teach diving. Try it!!
I would give the staff full marks! The location is ideal as they offer free shuttle service. We enjoyed the walk up and down !
Janet
Janet、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年11月27日
Janet
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年11月17日
Gabriel
Gabriel、3 泊旅行
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8/10 (とても良い)
2023年10月17日
God stay
Very nice hotel! Best bed we had on our trip to thailand! The food was just okey, hope the food is better in the high season. The serivice was good, BUT very poor english. The room serive had to come up to our room so we can point at the menu.
We had a room with grand pool access. Very nice!
宿泊されたお客様
5 泊旅行
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10/10 (最高に素晴らしい)
2023年8月17日
Fernando
Fernando、3 泊旅行
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10/10 (最高に素晴らしい)
2023年8月4日
Best hotel on Koh Tao
Fantastic hotel with the nicest staff! We had a villa hillside with a view of the ocean and big balcony. Everything about the accommodation was perfect, really clean and up to date, looked even better than the pictures, really comfortable bed and a big bathroom. Watching the sunset from the balcony was one of the highlights!
The food in the restaurant was good and the staff were all so nice and always tried to give the best service possible. Sometimes you could tell that the waiters maybe lacked a bit of experience, however it never bothered us since the were so serviceminded.
The hotel being a bit up in the mountain was never a problem either. When renting a scooter (which is recommended no matter where on the island you’re staying) it is a 2 minute ride to the beach with a big parking by the reception. If you do not rent a scooter the hotel offers free rides to and from the beach specific times during the day/night. Outside of this schedule you can pay 50 baht/person (1,5 USD) to go either way and this service is offered 24/7. We also walked both up and down to the beach a few times which was not that bad, without a doubt worth it for that view!
Also saw some reviews complaining about rooms being up a hill from the reception. It is literally 2 minute walk to the furthest room and anyone moderately active will have no problem with that, again worth it for the view. If this would be a problem the hotel for free gives you a ride up/down
Best hotel in koh tao!
Oscar
Oscar、5 泊旅行
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4/10 (まあまあ)
2023年6月14日
Alexander
Alexander、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年5月4日
Aya
Aya、3 泊旅行
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10/10 (最高に素晴らしい)
2023年4月18日
We stayed here for a couple nights to experience all Koh Tao had to offer. The steep inclines throughout the hotel's walkways were tough for my gf to navigate and the hotel is far away from the walking streets. However, the shuttle services, consieege and private pools more than made up for it. Our room was huge as well.
Hunter
Hunter、2 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2023年4月18日
Too bad service
Number of staffs in front desk is absolutely insufficient and their english is too bad. So for any communication i have to wait and spend time for 30 minutes.