When we arrived our room wasn’t ready and we were given a smaller room.
Dee
1 泊旅行
8/10
Only stayed one night and The hotel was average. Could have been cleaner as there were old stains on walls, carpet, and chairs. There was also a sewage smell in the bathroom. Our first hotel room had a stain on the sheet but they quickly moved us to a new room. Staff and service is definitely their strong suit.
To be honest the hotels in Richmond with great reviews and cleanliness are just few and far between. Would stay here again if I go back to Richmond
Alexis
1 泊旅行
6/10
I stay here all the time for business. I have a few issues with this location after many stays. First the noise, late at night, the loud motorcycles and cars showing off outside is really becoming a problem. Nothing like waking up at 2am with someone revving their engine. This particular stay, the water pressure was super low in the shower. I had to basically stand directly underneath it. Luckily it was at least hot. Lastly, the room is always warm no matter how low you turn down the thermostat. I want to sleep COLD!
Kris
1 泊の出張
10/10
Andrew
2 泊旅行
10/10
Good location, great place and great staff
Mahalakshmi
1 泊旅行
2/10
Artemis
7 泊の家族旅行
6/10
piara
1 泊旅行
6/10
The employees are super nice and helpful. The pillows though aren't very comfortable and they didn't have extra pillows to give if you needed extra. Location is in the downtown area. It's kid friendly as there was something fun in the court yard to do.
Diana
1 泊旅行
10/10
The service was excellent
Carol
2 泊旅行
10/10
Hotel clean, staff professional and friendly. Please put the benga blocks and corn hole game away at 11pm. People were very noisy playing these games outside our window in the courtyard until past 1am.
Norman
1 泊の家族旅行
6/10
Angel
1 泊旅行
10/10
All good clean and convenient
Sonila
1 泊旅行
10/10
Paul
2 泊旅行
8/10
Mauro
1 泊旅行
6/10
Paula
1 泊の家族旅行
10/10
Great location
Dorothy
2 泊旅行
10/10
James
1 泊旅行
10/10
I loved the stay, it was only shadowed by lack of staffing that resulted in our room not being ready past check-in time and having to take a slightly smaller room instead since we had dinner plans and couldn't wait. Lack of staff also resulted in the bar/coffee area being closed on a Saturday. The staff that was there was very apologetic and lovely.
Amber
1 泊の家族旅行
10/10
A cute courtyard for the kids to play with giant games and complimentary breakfast