Our flight from the states to Italy was delayed, resulting in our flight to Sicily being delayed, but despite arriving at the hotel after 10:30 pm, we were warmly greeted and promptly checked into our rooms. Excellent service during our stay. Only comment would be that with anywhere you are staying in Taormina, there is HIGHLY limited parking, so do not plan to park at the hotel, but park at the parking ramp on the way into town and walk to the hotel (does involve taking stairs).