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Terrible customer service who profiled

The manager is a young kid that has no type of customer service experience. I called up before I stay to ask about a deposit and I was told that the deposit was already taken out and I didn’t have to pay anything at the hotel. When I got to the hotel the kid manager took one look at me and asked me to swipe my card but didn’t tell my why or for how much until after, he then told me it was a 100 dollar deposit for incidentals. He was also very rude and in a bad mood. He didn’t care that I called up and asked he practically called me a liar and said nobody told me that. I checked out Sunday and I’m still waiting for my 100 dollars. I called up to see if I they had released the deposit and they said they can’t see that on their end that I just need to wait. So they can take the money but not tell you if it’s released? The place is nice but the people there are rude and angry I’ll never stay there again and I’d never recommend it to anyone who is young or a minority. I say that because I asked other couples who were white and they said they weren’t charged a incidental. I also called corporate and they said it’s the hotels choice to charge a deposit. Therefore I was profiled and discriminated against. We did not mess up the hotel and we didn’t smoke because we don’t smoke but I assume that’s why he made me put 100 dollars down when the room alone was already 200.

Orlando, 1 泊 の旅行, 2021年06月12日

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good

Gwen, 1 泊の家族旅行, 2021年06月12日

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Exceptionally clean. Nice stay, didn't get to check out the pool but I know it's open late.

1 泊 の旅行, 2021年06月11日

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Weekend getaway

The place was beautiful. Did happen to walk into a 8th grade graduation and softball and baseball players everywhere. During the day it was much quieter but when the players returned the lobby was a mad house with players everywhere eating pizza

Sereena, 2 泊 の旅行, 2021年05月29日

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Memorial Day Weekend

Despite us staying at the hotel on one of the busiest weekends of the year, overall our stay was great. The entire hotel was occupied by a few athletic teams, that were rowdy and caused messes and chaos in the hotel -high school kids running down halls and playing pranks, the staff was EXTREMELY nice when they were around. lol Not too much staff around this weekend, but I've notice many businesses are suffering with lack of employees so I won't hold that against them. Every staff member I spoke to, was super nice and accommodating. The hotel was spotless, beds were superb, pet friendly, nice staff. I give them 2 thumbs up! I would stay there again.

Priscilla, 3 泊の家族旅行, 2021年05月28日

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Westin is the place to stay

Exceptionally clean. Very friendly check in/out process. Had to ask for "real" glass glasses but were supplied from bar. Only place I'll stay when in town. Great robe and towels.

Brenda, 3 泊 の旅行, 2021年05月03日

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Great stay!! Room was very comfortable and clean.

Cheryl, 1 泊 の旅行, 2021年05月01日

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terrible experience

Fire alarm kept chirping. woke up at 11 PM and called front desk. we had to go downstairs to talk to lady. then back upstairs. then back down to get new key since she didnt bring it up. We asked for some kind of partial refund or something and the lady said she couldnt do anything because we reserved through a 3rd party. in morning we talk to manager. he said charge my card for breakfast and he would take it off as soon as possible.. so ill wai and see

Ashley, 1 泊 の旅行, 2021年04月17日

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Perfect!

What a gem! Loved everything about it. And the restaurant had great food and drinks. I will stay here again! The rate is very reasonable for what you get.

Holly, 1 泊の家族旅行, 2021年04月16日

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The staff were very professional and friendly. However, there was limited room cleaning. The floor was filthy --I ran a towel across the floor --only for it to come back absolutely gross!

4 泊の家族旅行, 2021年03月16日

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