We checked in at around 5:30pm on Saturday to room 132. We opened the door and were met with a strong foul smell. We immediately tried to lower the AC and turned on the microwave fan. We had a party to go to so we had to leave rather quickly but we hoped that by the time we got it would be gone. We returned at close to midnight, opened the door and it was much worse. The AC did not stay on and the smell almost made me vomit. I left the room to speak with the front desk and there were two people complaining to change their room because there were bed bugs everywhere and they had photos. I asked the front desk if there was anything they can do and about the smell or we had to leave. The response was "OK". We left and we will never be returning. We did not get our money back or get anyone to offer to help us.
Tiffany
Tiffany、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月13日
RAUL
RAUL、1 泊旅行
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4/10 (まあまあ)
2024年12月10日
Shai
Shai、1 泊の出張
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10/10 (最高に素晴らしい)
2024年12月5日
宿泊されたお客様
2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月5日
Hotel is Nice can't say the same for service
It was clean everything is new uhh i couldn't book a one bedroom for me in my 4 yr old son so i had to get a 2 bed room all of the bedrooms were booked up lol for someone reason to show u that ppl are struggling in there broke times are hard the Spanish lady at desk who checked me is not very friendly i dont think and she forgot to give me code for internet for my room but the Chinese guy who was infront of me she was extra nice to made sure he was taken care of ask him about the internet in everything
Tiffany
Tiffany、1 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年12月5日
宿泊されたお客様
1 泊旅行
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10/10 (最高に素晴らしい)
2024年11月30日
Dag
Dag、1 泊旅行
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8/10 (とても良い)
2024年11月23日
The property was clean and neat. There was a problem with my room type, in that I paid for a double queen room and I got a single bed room. The front desk personnel said it was due to booking through a third party and he couldn’t change it. That did not make me happy.
Patricia
Patricia、1 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年11月20日
Very close to the amphitheater
The proximity to the amphitheater is what always sells me to this location. The hotel is clean, but may have guests that are on extended Stay with large family and dogs. If you work remotely, this one might be tough because the cell signal is horrible.
Anthony
Anthony、1 泊旅行
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8/10 (とても良い)
2024年11月16日
joseph
joseph、4 泊旅行
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8/10 (とても良い)
2024年11月15日
Fire alarm at 3:30am was not good
Joe
Joe、3 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月10日
RAYMOND
RAYMOND、3 泊の出張
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8/10 (とても良い)
2024年11月6日
Robert
Robert、1 泊旅行
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10/10 (最高に素晴らしい)
2024年10月31日
Lovely
I slept comfortably in quiet atmosphere
Derek
Derek、1 泊旅行
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10/10 (最高に素晴らしい)
2024年10月31日
Will be back
Friendly staff
Derek
Derek、2 泊旅行
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10/10 (最高に素晴らしい)
2024年10月31日
Wonderful
Staff is amazingly helpful
Derek
Derek、2 泊旅行
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10/10 (最高に素晴らしい)
2024年10月31日
Excellent
Very nice environment
Derek
Derek、2 泊旅行
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10/10 (最高に素晴らしい)
2024年10月30日
Just like home crystals the best
Ali
Ali、3 泊の出張
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6/10 (良い)
2024年10月20日
It was okay
The staff were very nice and the hotel itself was clean. Those are unfortunately the only reasons I’m able to even give 3 stars. Water pressure from the shower was horrid. Ask for the top floor if you stay here, since I had people above me sliding furniture around at 1am and kids running laps in the hallways at that same time.