Excelente hotel. Todo perfecto, comida y bebida increibles.
Juan
Juan、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月6日
Hermoso hotel
Sin duda un hotel hermoso !!!
paulina
paulina、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月26日
It is a beautiful resort. The food and service are outstanding. I highly recommend staying here.
Savanah
Savanah、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月21日
Very good
RAYMOND MICHAEL
RAYMOND MICHAEL、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月19日
Excelente servicio de todo el personal, la playa esta hermosa y la comida es de lo más delicioso
Daniel
Daniel、7 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月11日
Great staff, property has no maintenance and upkeep.
CONS:
Lightbulbs don’t work, multiple request for replacements
Mold in shower
Butler is no show, does absolutely nothing
Daily request for water & drink refills in mini-fridge
Daily request for ice
Request for coffee refill when it was used
Bicycles have flats & no brakes
Bathtub/“Cool dip pool” in bathroom room doesn’t work, hot water knob was broken off and cold water was turned off.
Bathroom lighting is extremely dim
Toilet constantly runs & surrounding wood flooring is rotting
Skylight over sink in bathroom has old animal feces on interior wall.
Car costs-1000 meters nextdoor to Mayakoba for golf was $65 US dollars.
Furniture is uncomfortable, dirty, and old, camouflaged with covers
PROS:
Location is pretty
Food is good
Staff is always cleaning
Servers are attentive
James Todd
James Todd、6 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月16日
Un séjour très reposant dans un très bel endroit
Un séjour de rêve dans un très bel endroit
Le personnel est sérieux efficace aimable et gentil
La restauration est excellente, sous forme de cartes servies à table et non de buffet
Seul, une petite rénovation des chambres et des parties communes en ferait un vrai 5*
On est actuellement dans un 4 étoiles car des investissements manquent
Les chambres sont grandes, bien équipées, tv grand écran, Netflix inclus
Un petit coup de peinture et un changement de la robinetterie seraient top
Le ménage est fait quotidiennement, c est donc très propre
La plage est belle , aménagée, il faudrait juste rajouter des parasols et peut être un sur matelas sur les transats
JEAN LOUIS
JEAN LOUIS、9 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月9日
The staff there made the stay 1000 times better.
Samiksh
Samiksh、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月6日
This is a great location and hotel. If you’re looking for relaxation, some solitude, great food, quietness, and a pet friendly hotel, this is it. I highly recommend this place and hope to return soon with my pup.
Melissa
Melissa、5 泊旅行
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2/10 (不満)
2024年8月2日
Staff was great and very accommodating and the property is beautiful, however is in very poor condition as lack of funding is apparent.
Food is plain bad and should focus on Mexican dishes which were really good.
Drinks feel watered down.
We spend one night and left to a different hotel.
Santiago
Santiago、7 泊の恋人との旅行
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2/10 (不満)
2024年7月23日
Horrible hotel. The worst service ever. Not a real 5-star hotel. Maybe on a good day, it’s a 3-star. No options to eat; the food is worse than at a gas station. The staff is disrespectful and aggressive. Do not go.
Felipe Weinberg
Felipe Weinberg、6 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年7月22日
It was a very disappointed trip, they have a very old and no well maintained facilities. Not worthy at all.
Juan pablo
Juan pablo、1 泊の出張
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年7月16日
I usually book luxury resorts …. This wasn’t one of them. This place made my stay a living hell and added tax on top . Looking for a dirty establishment with exceptionally terrible customer service. This is your place !
Jaida
Jaida、4 泊旅行
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10/10 (最高に素晴らしい)
2024年7月1日
Increíble la atención y el servicio de TODO el staff, desde reservas, recepción, bellboys, spa, bartenders, restaurantes, meseros, todos. Lugar ideal para relajarte y descansar, y sobre todo disfrutar de la naturaleza. Súper recomendado
Gustavo Andres
Gustavo Andres、1 泊の恋人との旅行
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10/10 (最高に素晴らしい)
2024年6月28日
Luke Miles
Luke Miles、6 泊旅行
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4/10 (まあまあ)
2024年6月25日
The images of the property totally unaccurate would not call it misleading but intentionally false information.
Property is totally outdated and in deplorable conditions.
will never get back to this place before total renovation and or new management!!!
Avi
Avi、5 泊の恋人との旅行
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2/10 (不満)
2024年6月19日
During the midnight, the bed sheets got soaked, the bathroom was flooded, and there were several leaks so I couldn't sleep. The hotel's response after that was the worst I've ever stayed at, and the manager only came to apologize after we checked out. They said they would email me, but there was no outer care or anything. Please note that the actual hotel's website photo is completely different from the current state. I think the building is old and needs to be restored.
Minako
Minako、2 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年6月14日
If you're looking for PEACE & QUIET...THIS is the spot. Our lives are extremely busy and this was just what we needed to slow down and truly relax.
The scenery at the Aquamarine resturant is breathtaking. We went off season, so there was no crowd or reservations neccessary for dinner. 10/10 would recommend. I didnt want to leave.
Jasmine
Jasmine、2 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年6月10日
I HIGHLY RECOMMEND. I was blessed to celebrate my Emerald 30 at Blue Diamond and my stay was nothing short of amazing.
Naomi
Naomi、3 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年6月10日
It was awesome
Cornellia Nkechi
Cornellia Nkechi、3 泊旅行
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8/10 (とても良い)
2024年6月9日
Compared to our last trip ten years ago, the beach has completely deteriorated. The dock gazebo was destroyed/gone. Maintenance needed on the decking and railings near pool. We rarely saw staff cleaning the pool area so we picked up after ourselves. Other than the beach combing workers who worked extremely hard to remove the seaweed everyday, the resort staff members worked very slowly. The rooms were exactly the same, well kept. The food was AMAZING as we expected.