Separate email sent with photos showing the unhygienic condition of the room.
Peter
Peter、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 6 月 6 日
Excellent location, very close to Westfield shopping mall
Lai Yu Loretta
Lai Yu Loretta、9 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 6 月 4 日
Great hotel, definitely recommended
It was amazing weekend. Spent some time in spa, then had awesome dinner with amazing view. Breakfast was delicious.
Nikita
Nikita、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 6 月 2 日
雖然有廚房,但沒鍋子挺可惜的,其他一切都很好。
Mei-wen
Mei-wen、6 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 6 月 2 日
For a lovely looking hotel, my stay was disappointing. It started with check in where they initially didn't have a record that I also booked breakfast. I provided them with my confirmation which showed that I had selected and paid for breakfast and after investigating from their end they acknowledged that this was the case and resolved the issue on their records.
When we went to our apartment, the room had a strong smell of cigarettes and it was clear that whoever stayed in the apartment beforehand was smoking in the room. As a none smoker with a child, staying in this room was not an option so I reported this to the reception and the Manager Victoria was amazing and came to the room and moved me to another apartment that was bigger than the one we were initially in.
When it came to going to bed, I was horrified when I pulled back the sheets. There were noticeable blood stains and other stains on the inside of the covers and also some on the outside of the covers on closer inspection.
Again I called reception and the Manager Victoria arranged for house keeping to come and change the bedding which they did promptly.
Breakfast was okay but I had to bring to the attention of the staff dirty plates and cutlery that was amongst the clean ones.
Finally the floor to the corridor where we was staying was not very clean and could have done with being swept up.
It was disappointing overall for somewhere that has a lot of potential. I wouldn't stay again.
Marcia Veronica
Marcia Veronica、3 泊の家族旅行
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4/10 (まあまあ)
2025 年 5 月 26 日
Jennifer
Jennifer、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 25 日
Michael
Michael、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 20 日
Simon
Simon、1 泊の出張
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10/10 (最高に素晴らしい)
2025 年 5 月 14 日
Stayed a few times now, rooms are a great size, everything you need, could do with better pillows, but that a personal preference.
Phil
Phil、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 9 日
Dilruba
Dilruba、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 6 日
My preferred place in London
Check in and check out were seamless and easy.
Viraj at the front desk was always helpful and friendly.
I have been a Dorsett client since 2014 and it is always my preferred stay in London.
Alaa
Alaa、6 泊の友人との旅行
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10/10 (最高に素晴らしい)
2025 年 4 月 28 日
Divya
Divya、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 27 日
Bernard
Bernard、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 24 日
Bernard
Bernard、1 泊旅行
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6/10 (良い)
2025 年 4 月 22 日
Ok stay over all
The room had extras for accommodation. The shower did have a smell of mold. We told the front and they apologize. The beds are stiff and pillows too.
Enrique
Enrique、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 13 日
Andra gången på samma hotell
Trevlig personal. Bra rum med litet minikök.
Härliga sängar.
Fin utsikt över parken.
Anneli
Anneli、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 11 日
Vanessa
Vanessa、2 泊旅行
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10/10 (最高に素晴らしい)
2025 年 4 月 5 日
Very nice stay in a great location for a gig at the Shepherds Bush Empire
steve
steve、1 泊旅行
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8/10 (とても良い)
2025 年 4 月 5 日
Enjoyable stay.
Lovely modern hotel, ideal for concerts or shows at the Shepherds Bush empire.
However we chose to have lunch at the hotel restaurant, big mistake. Poor food hugely overpriced. Would stay again but eat elsewhere.