Had a good stay here. Rooms were comfortable though sometimes the doors got in the way. Would be better if they were all sliding doors. Location was pretty good. About a 25 minute walk from Kyoto station or 10 minutes from Shijo station. Taxi to and from Kyoto station average 1,000 yen. Staff was friendly, happy hour was nice.
Joe
6 泊の家族旅行
10/10
Excellent room with plenty of space. Convinent location within easy walking distance to bus stops, subway station, and Nishiki market. Very friendly and helpful staff. I needed to search for a place to rent a wheelchair for my mother. The hotel staff offered one to us for free to use for the entire duration of our stay.
Hui
8 泊の家族旅行
10/10
This was a huge unit complete with washer and dryer. Perfect and spacious for our family with 2 teens.
Asima
3 泊の家族旅行
6/10
The room itself was nice and spacious. The housekeeping was poor I’d say. They have a schedule of when they do bedsheets vs. bathrooms etc. but it seemed sporadic and they don’t tidy anything ever. It was very nice they had a washer dryer combo in the unit. Pretty good value I’d say generally for a family. As far as staff and service I’d say they are almost all incompetent. With the exception of a gentleman named Seth and his colleague Daniel, everyone else had no clue what they were talking about. I asked to have a taxi in the morning waiting, the next morning the woman at the counter struggled with an iPad for 5 minutes until I finally gave up and booked an uber. I asked another woman at the front desk if I could get a stamp to mail my postcard. She told me to visit Lawson’s only to find out they don’t sell stamps so I had to talk 20 minutes to the post office. It seemed that every time I needed something or had a question I was given incorrect or incomplete information. Don’t stay here if you expect even mediocre customer service. Do stay here if you are totally self sufficient, need a lot of space, and are traveling with little ones. Overall average.
Larry
6 泊の家族旅行
10/10
Friendly staff, great amenities, spacious rooms.
CHRISTINA
4 泊の家族旅行
10/10
From the great property amenities (luggage delivery, free sake and craft beer happy hour, free calligraphy lessons) and a phenomenal authentic Japanese room to the fantastic staff - we truly loved staying here! Would 1000% stay here on my next visit!
Emma
3 泊の家族旅行
10/10
Staffs are friendly and helpful. Convenient with nearby restaurants and convenient stores as well as bus stations. Also good service with amenities to experience the culture and local Sake
宿泊されたお客様
1 泊の家族旅行
10/10
If I could give more stars I would! Front desk hosts are all so kind and helpful. Housekeeping staff were so sweet and accommodating to our changing schedule. The reception area multi-functional coffee/cocoa machine clean was a hit for our family of 6. Happy hour sake/local beer a bonus! We were in Kyoto for 6 nights and covered a lot of ground. The location was perfect and walkable to most but could also jump right on the train closeby. Extremely clean hotel city. Our favorite Mimaru so far and we've stayed at 3 during our trip :) Thank you for making our stay in Kyoto extra comfortable and amazing!
Donna
6 泊の家族旅行
10/10
Staff was great and location was awesome. One of the best places I’ve stayed at