The room smell bad, the A/C is never cool, minibar is hot, shower's water runs all over the entire bathroom, toilet leakage, Very uncomfortable beds.
Marisol Rivero
Marisol Rivero、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月23日
It was a nice stay. Loved the suite view but the AC in the room was not working.
Katherine E
Katherine E、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月19日
I like everything
ADRIANA L
ADRIANA L、8 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月14日
Nancy
Nancy、6 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月5日
Luxury properties room are exclusive
Service is good
Vinod
Vinod、7 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月5日
Amazing property, but customer services not great, always when you want to get a drink they’re expecting for tip and always in a bad mood, except Aneticia serves at the Lobby bar, always with a smile on her face, super nice employee. The food is not the best.
Erjon
Erjon、6 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月5日
Bath room and A/C were not good at all.
Raul
Raul、3 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月29日
One of the best vacations our family has ever gone on. This place is beautiful and full of fun things to do. The staff is excellent would go back in a heart beat.
Zachary
Zachary、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年7月27日
The property was amazing. Only complaint would be lack of ability to get a dinner reservation evetything was booked already upon arrival. Also had to literally call 8 times to get diet drinks for the room due to diabetes. One day could not get any after several attempts. Was constantly told it would be coming soon. Outside of this it was beautiful and amazing.
Misty
Misty、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年7月26日
Horrible Room. The A/C did not work at all. They did not want to give us a partial refund. We couldn’t sleep for days because it was extremely hot.
Robert
Robert、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月24日
Mike
Mike、14 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年7月14日
Cesar at the Palace resort was amazing. All rooms in our group were a little outdated and not maintained very well. A/C in the rooms were horrible. The property was very beautiful just needs some updating and it would be amazing. Transportation around the resort is lacking as well. Amazing choice of foods across the entire resort. The beach area and amenities on the beach were perfect.
Scott Shane
Scott Shane、6 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年7月3日
Teresa
Teresa、6 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年6月30日
Went with my husband and 2 year old son. The resort is beautiful - 3 in one. Would only recommend the palace as the other connecting resorts were older and not as nice. The junior swim out suite was amazing. The food was better than expected and had good variety and options at the buffet and a la carte. Shows were good for families. The pools were great and the kids waterpark. Service was very good and staff was friendly. There were a few things we did not like such as the train shuttle took very long to come, room service did not have half the menu, our pool filter didn’t work well. But overall had a great time and would recommend.
Kristen
Kristen、6 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年6月29日
The resort room is old and not clean, plus it has mosquitoes inside.
Divya Kiritkumar
Divya Kiritkumar、7 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年6月21日
Beautiful beach!!!! Rooms were very nice, but not allowed to be cool enough! After 90 degree days in the sun, there was not much relief from a room that is set to 77. Thankfully they were able to get us a couple degrees cooler. Very friendly and helpful staff all over and there English is great! Would stay here again!! Thank you!!!
Branden
Branden、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年6月17日
Katrina
Katrina、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年6月10日
Food made me very sick. I had food poison for two days
Britney
Britney、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年6月2日
Nice family resort.
Rayane
Rayane、3 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年6月1日
Service by all staff was great. Room 8602 needs some upgrade, specially around bathroom walls, furniture had water damage.
Food was good however our experience in Bamboo restaurant was not good. Food made us sick for 3 days.
Oswaldo
Oswaldo、7 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年6月1日
Rafael was an excellent concierge! The hotel was beautiful and the extra attention to detail by the team went a long way. I really enjoyed my stay!
Giselle
Giselle、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年5月29日
Mary
Mary、6 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年5月27日
Original room 8118 very bad air-conditioning. Outside of that the property was very nice.
The Staff at this location are amazing. Ceasar was the best concierge we have ever had the pleasure of meeting. I believe he went out of his way to make our stay extra special.