I thought the stay was really nice. The room I stayed in was beautiful, clean, and well maintained and I am pretty sure I left it dirtier and should have left a tip. Anyways, I thought the staff was really generous being there were renovations and the pool being off limits. Whereas I imagine somebody made a stink about the noise or whatever, I would say presenting it as a tolerable thing going on and trying to effectively retain and build clientele through honesty, sort of its normal for us, we value you, and not really needing to make things be so much better out of fear somebody would comment or based on some I would feel misguided corporate principle. I took the room on the lower floor that was recommended and perhaps actually thinking about it it was a generous gesture and reflecting an accommodating business image (though a little rough around the edges and needing more experience and practice). I also would wonder if giving up a double bed room could leave potential customers out. Literally, I drove through Virginia and every hotel was booked solid because of a motorcycle convention, so just a though being mindful about business (customer satisfaction is only one thing). Oh there was no soap or hand sanitizer and that was kind of gross.