It was my 4th visit to Krakow for both business and sightseeing. This hotel was the worst ever.
Equipment and condition was ok. However, hospitality education could be improved.
I called housekeeper as I couldn't find a bathrobe in the room and if they had it, I wanted them to bring it to the room. However, once I said "good evening" on the phone, the housekeeper said "No no, no English. call 000" and then she hanged the phone up quickly and unfriendly. She even never said usual greeting or apology. After that, I asked if they had a bathrobe at the reception (not over the phone). The receptionist asked me my room no. and said that someone would bring it to me. However, eventually, Nobody didn't come to my room to bring it. Even if they didn't have a bathrobe, they should have contacted me to tell that.
I would never stay the hotel again. There are several nicer hotel than the hotel around there in the same price range.