I had a very disappointing experience at the Radisson Blu Plaza Hotel. When I arrived, I had to carry my suitcase and Boston bag up the stairs while the staff stood by without offering any assistance. Additionally, when I requested help arranging a taxi, the concierge insisted it wasn’t necessary and refused to help further.
I found the behavior of one particular concierge, who seemed to be of Indian descent, very unprofessional and unpleasant. They interrupted me while I was speaking and made me feel extremely uncomfortable, to the point where I wondered if this could be considered discriminatory behavior. Furthermore, I noticed that only people of color were serving in the restaurant, while most of the guests were white, which made me feel out of place and unwelcome.
As someone from Japan, where hospitality is a core value, I found this level of service shocking and unacceptable. On top of that, when I called late at night because my toenail cracked and was coming off, I received no guidance about nearby pharmacies, nor did I get any follow-up the next day. The minibar in the room had only five creamers, and nothing else.
Overall, my stay at this hotel was the worst I’ve experienced. I do not recommend it to anyone looking for a welcoming and professional environment.