Bell attendants and concierge were very helpful, however the restaurant was not good.
The room was clean however, the bathroom was not renovated and when I had bubble bath, the drainage pipes were stuck and water was overflowing.
There were shuttle bus to the town was very useful.
Disappointed in the lack of selection for the a la carte main dinner menu at the Feast Restaurant and the fact that that menu was unavailable until about 3:00pm on the day of dining.
Most staff assumed you were charging meals etc. to your room and would always ask for your room number, even when you had cash in your hand to pay!
People 'reserved' the sun loungers by putting their towel on them and then disappeared for about an hour or more (probably to have breakfast) even though it is outlined in the hotel's newsletter if this was happening their items would be removed and placed nearby. This was not enforced by management.
Overall okay hotel but very pricey for what you get. Probably used to be luxury but now a bit outdated and service in restaurant was not good.
Hotel is very big and as it is not very well organized it makes the hotel feel chaotic.
Lot of space in the pool area but pool chairs old and not comfortable.
Mikkel Storm
Mikkel Storm、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025年1月6日
Srinivasa
Srinivasa、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月26日
Over 2 hours to get in-room dining
In room dining took over 2 hours to arrive, and they never answered when I called to get an estimate. The breakfast was also very chaotic. This place has way too few staff members for the number of hotel guests
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月13日
Jim
Jim、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月11日
Saan
Saan、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月10日
Hotel room
Chris
Chris、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月21日
We stayed in a suite with a balcony and access to the pools, and it was clean and convenient to facilities, including restaurants and beach access. The staff were friendly and polite. Breakfast buffet had an amazing selection, and the highlights for me were the assortment of fresh fruits and the egg station! Overall, amazing resort and definitely recommend if you are planning a trip to Port Douglas.
Cathlene De
Cathlene De、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月15日
Absolutely amazing resort the pools are phenomenal the staff are amazing, I stayed with my 2 kids aged 10 &12. The resort caters to both families as well as couples, lots for everyone to do I will definitely be coming back.
Omar
Omar、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月10日
It’s a gorgeous hotel with wonderful gardens and fantastic swimming pools