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A lot of potential. They should drug test their employees

1 泊の家族旅行, 2021年08月13日

Hotels.com の宿泊者限定の口コミ

Terrible customer service, not welcoming. The tub was nasty and there was still trash in the trash can inside the room.

1 泊 の恋人との旅行, 2021年08月02日

Orbitz の宿泊者限定の口コミ

Vehicle break-ins high

I stayed at the hotel before so I chose it again for this year’s tournament. The room was not as clear as in the past. The shower handle looks like it was fixed quickly and unprofessionally. The staff was friendly but not entirely honest. I was told vehicle break ins never happened at the hotel. However, my vehicle was broken into and numerous items were stolen including the dog’s bed. The police said they are always at the property due to crime. If you decide to stay there, do not leave anything of value in your car. Spend the extra time walking back and forth to your room and unload your car! I, personally, will never stay there again. No security cameras to ward off theft and the outside doors are left open so anyone can go into the hotel. Not safe if traveling with children.

2 泊の家族旅行, 2021年07月30日

Hotels.com の宿泊者限定の口コミ

We spent the day at the Columbus Zoo and at 7pm we went to check into our hotel that we booked and paid for days before through Expedia. When we got there we were told that someone else with the same name had just checked in earlier that day and that there were two reservations under my name earlier but now they’re both gone. I waited around with my spouse, our 5 year old and one year old. The plan was to take the kids to the room and one of us go grab dinner. We waited TWO and a half hours for the poor sweet desk woman to get a manager on the phone and figure out what she should do. Now, even if there was two people with the same name who made reservations at the same hotel for the same night, they obviously didn’t reserve the exact same room as us or it would have been easy to just give us the other room. The hotel is taking zero responsibility and is blaming Expedia even though the desk woman assured me she saw both reservations with the same name earlier that day. When she finally gave us a room, it was not only a downgrade from a king to a queen but the room was marked off as serviced and clearly was not. Towels on the floor as soon as you opened the door. Bed slept in and blanket in a corner of the room. The toilet not only was not functional but the back top was completely off. Good on the floor, dust on the tables and unknown white stains on the dresser. I have pictures for proof. They said refunded us $110 even though we paid $135 through Expedia.

1 泊の家族旅行, 2021年07月23日

Expedia の宿泊者限定の口コミ

Customer service was very rude I did not stay there

Tianna, 1 泊の旅行, 2021年07月10日

Hotels.com の宿泊者限定の口コミ

Not worth the risk.

Suite reserved and paid for, not available. Upon arrival another customer was complaining of bugs in their room. We were Offered another suite only 1 actual bed & a sleeper sofa Asked if anything else available? We were told that a room could be cleaned and we said we would be back after dinner. We arrived back at the hotel and proceeds to the room. upon entering the room cockroaches were found. Went back down to the desk and ask for the other room as we could not locate another hotel. We were told that we would be credited money back as we did not receive the room we reserved. I would not suggest this hotel to anyone.

1 泊の友人との旅行, 2021年07月09日

Hotels.com の宿泊者限定の口コミ

Horrible Stay

Hotel looks nice from the outside but horrible inside. Our room was dirty, had very few towels (only 4 for a booking of 6 people), kitchen area was not cleaned well, rooms are very outdated. No hair dryer - broken off the wall. Worst was we had a sofa bed for the kids, unfolded it and it only had a single size mattress on a queen size frame. We asked for another room or them to give us an additional room at no charge to allow enoguh sleepin arrangements - were told no. They gave us a bed on wheels to put in the room, that felt like sleeping on springs. Only 1 person working in the entire hotel. Check in took 20 mins because no one was there and i had to call to get someone to the front desk. He was friendly, not his fault no one else was working. No breakfast or coffee.

Stacy, 1 泊の家族旅行, 2021年07月04日

Hotels.com の宿泊者限定の口コミ

No amenities

Continental breakfast was advertised when we booked the room, but we were told upon arriving it wasn’t available due to covid, which is crap because everywhere is doing it in some way. There wasn’t even a coffee pot in the room, which was also listed on the amenities upon booking. There was no soap or shampoo in the room and the elevator and hall reeked of marijuana and body odor. We got a suite for the kitchen, but there were no dishes, cups, utensils... nothing. There weren’t even those little plastic cups in the room that are usually with the ice bucket, which also wasn’t there. This place looks great online, but was a major disappointment. A lot of promised amenities, but none of them available.

Joseph, 1 泊の友人との旅行, 2021年06月05日

Hotels.com の宿泊者限定の口コミ

Our room had some major water leaks, was pretty dirty, and smelled heavily of mold. It was fine for two nights, especially since we were only in the room to sleep, but I would not recommend staying there for more than a couple of nights. I did notice that the side doors were NEVER locked. There is also seemingly only one person working there at a time. A very friendly man checked us in and out and was great! Another person on the staff yelled at me because I was trying to get back to my room after dropping my key somewhere and I had my dog with me and we walked through the lobby. She was quite rude. Another member of the staff, although friendly, was never anywhere to be found when needed. She could often be heard on the phone in the back office. Overall, would not stay here again.

2 泊の家族旅行, 2021年05月24日

Expedia の宿泊者限定の口コミ

This is a very dated hotel. There seems to be very little upkeep of the facilities. The room smelled like smoke, the sink and the bathtub didn’t drain well, and one of the beds had large bloodstains on it. The lobby looks very nice, but the rug by the elevator smelled like urine. The employees were very nice. It’s not the worst hotel I’ve ever stayed in (there weren’t any bugs), but there are better options nearby

1 泊の友人との旅行, 2021年05月15日

Expedia の宿泊者限定の口コミ