The fire alarms were broken and it kept going off. Couldn't hardly sleep it was very hot but everyone was very nice
Kyann
1 泊の家族旅行
8/10
Parking frustrating as gate reader did not work. No regular coffee in room.
Truman
1 泊の出張
10/10
Dewayne
2 泊旅行
8/10
I enjoyed my stay at this downtown location. okay rooms. There is a fee for the breakfast unless you book complimentary. They will cook to order or you can have the buffet. I enjoyed my swim in the pool and the hot tub. $20 for parking. Less than 10 mins from Cleveland Clinic.
Regina
1 泊の出張
10/10
Stan
2 泊の家族旅行
8/10
Overall good stay. Convenient location. Comfortable bed. I would stay here again.
Suzanne Rose
2 泊の家族旅行
10/10
Ricardo
1 泊の友人との旅行
4/10
Honestly not that nice. Everything looked very worn, the rooms weren't ready when we arrived and they put us on different floors even though we booked well in advance. Our second room didn't even have working blinds which made it impossible to sleep.
mary
1 泊の家族旅行
10/10
Great location! Comfortable beds! Comfortable lobby, whoie waiting to check in!
We did have gummy bears on floor that didn't get cleaned up from previous guest and hallway spelled like pot, first night we returned to our room!
Patricia
2 泊の家族旅行
10/10
Keith
1 泊旅行
6/10
The stay was nice only thing that wasn't was pool and hotub was closed but not advertised on the website. My kids were upset.
Tyra
1 泊の家族旅行
10/10
Lawrence
1 泊の出張
10/10
Michelle
1 泊旅行
10/10
Erin
1 泊旅行
8/10
宿泊されたお客様
1 泊の家族旅行
4/10
Stephanie
3 泊旅行
2/10
Upon arrival, there was only one guest service attendant at the desk on the night of a Cleveland guardians game. We waited in line for over 40 minutes to check into the hotel. Our room was completely filthy and not up to standard for a Hilton hotel at all.
Kristin
1 泊の家族旅行
6/10
Hotel was ok at best. Once again, pool and hot tub were not in service. I really wish these things would be made known to users on apps like hotels.com. Especially when i am travelling with kids that are looking forward to swimming. Besides beinv understaffed for check in, the hotel was ok. Breakfast was very food, fortunately.
William
1 泊の家族旅行
10/10
We enjoyed our stay Tremendously! We will Definitely be back again!
Donna
1 泊の家族旅行
8/10
The tub was not cleaned, only bad thing i seen
michael
1 泊旅行
10/10
Rachel
1 泊旅行
6/10
Check in was at 4 I waited over 30 minutes I was supposed to have a king bed but got a double queen the water linked In the bathroom and room was super small I wasn’t happy at all
Courtney
1 泊旅行
8/10
There were issues with the fitness center and front desk. The center was closed and the person at the front desk did not know why and made no effort to find out when it would open. I also asked the same front desk person for two extra pillows for our room. That request also went unfilled. I was able to get into the fitness center later when another employee helped out.
宿泊されたお客様
2 泊旅行
6/10
The lady at the front desk was very friendly and did all she could. But a few things I am upset about it 1. The shampoo conditioner and body was was empty in one of our rooms, 2. The pool was cold and bathroom in there was nasty. 3. Our toilet was hot and when you was sitting down you felt like you had a Sauna down there. My son would not go to the bathroom bc it was so warm but our water was cold for showers. Don’t make since to me shouldn’t the toilet be cold and showers be hot. They ran out of towels in the pool area so then we had no towels for a shower and they only put 2 towels in each bathroom even if the room holds 4 people so was short to begin with. Just not happy with it over all I think they need to do some fixing on things as walls are starting to look bad, oh and the back of the curtain has a big Stain on it and looks like it was never washed. I feel breakfast should be included in your room price as it was nothing special for it being $18 a person.