When I checked in, the hotel woman who was bronde and tall treated me so badly. No smile, no sincere explanation.
I almost felt I was descriminated. I took a long trip to arrive the hotel but I confronted her standofish attitude.
Other hotel persons weren't so bad, but a little bit lose a polite manner as a high rank hotel.
I'm really disappointed.
This was the worse stay ever…
It started with a very difficult and long check-in which took as more than an hour after a long travel with a toddler. They had 0 control and excused themself for a law change some days ago.
That would be understandable but not justify why they booked us onto a floor which was under heavy constructions (please see pictures attached). It was super dirty and duty everywhere and on a long weekend following an official bank holiday (!) we got woken up on a Saturday early morning due to hammering and heave screwing. Wanted to avoid firstly that all our plans for the day get districted by the lack of sleep we and especially our toddler suffered, so called the reception for help. They responded that the facility manager is non-reachable and they are not entitled to make the workers stop so it simply continued like that and crushed us and our plans in Madrid completely up….
The floor is made from stone and super cold - don’t understand why they are not providing any slippers + there wasn’t any carpet in our room at all. The neighbor room in the same class had for example one, so it seems they forgot in this one which lead to further inconvenience since we ended up with a huge cold after the stay and do need medication until now.
The room was also very dirty and super old and used, as clearly visible on the pictures attached. It felt like they have opened up a floor/hotel which wasn’t in use for several years and hasn’t been cleaned up at all
宿泊されたお客様
2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月13日
JOSE
JOSE、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月6日
inmaculada
inmaculada、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月30日
Friendly Reception but a bit far from the Center
Friendly Check-in reception. Location is a bit far from the Center. A lot of amenities. There is a construction behind the Hotel but no work was done, therefore it was not a problem with noise.
Marcel
Marcel、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月30日
Muy bueba experiencia, como siempre. Sólo sugeriría almohadas mas comodas
Daniel
Daniel、4 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月27日
PILAR
PILAR、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月17日
Hanna
Hanna、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月21日
Udemærket hotel tæt på off. transport
Fint hotel tæt på metro og bus. Glimrende morgenmads buffet. Værelset som forventet.