The manager, Kathleen, is wonderful. She checked us in and treated us like we were family. In the room, I’d say it needs glassware or something other than the paper coffee cups for iced beverages. The paper ones were disintegrating. I love that they have self pour taps in the lobby for wine and beer, though I didn’t partake this time.
We had a situation where my wife slipped and fell on the recently mopped tile by the elevator bay. No major injury, but the front desk agent, Juliana, and Kathleen handled it so well. We are very impressed and appreciative.