We arrived at the hotel late and wanted to turn in for the night. We had reserved a room that could sleep 4 but only found enough towels for 3 and found that the sofa bed did not have blankets nir pillows. Had to walk back down to reception to get these items. The following morning everything was going well until i came across a person aleeping in the dining area tgat appeared to possibly be homeless. I ate and was distracted by staff that appeared to be having an altercation or disagreement. I went back yo my room but decided to walk back down for coffee as i walked by the laundry room with the door open, you could loudly hear personnel complaining about an issue possibly with another coworker. Overall, the staff seemed very concerned about their work issues rather than ensuring customers have are proactively taken care of and have the items they need for their stay. Upon our exit we encountered police in the lobby as they tried to remove the homeless person.
Brenda
Brenda、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月18日
Buen hotel, el problema es que tienen poco personal de servicio a cuartos, y te dejan el cuarto sin hacer que no haya
Maria Esther
Maria Esther、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月17日
Check in was great! Offered and recieved two water bottles with check in. He asked how many keys were needed, and did not announce which room i was in!!! Only the floor. (You have no idea how many time they shout this information to the assembled crowd around me! Thankfully not here!)
cynthia
cynthia、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025年1月11日
Billy
Billy、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月9日
hector
hector、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月4日
Jose
Jose、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月3日
Everything was great
Laura
Laura、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月31日
Erica
Erica、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月29日
Hector
Hector、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月28日
David Rodolfo
David Rodolfo、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月27日
Selene
Selene、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月26日
Isaac
Isaac、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月18日
Awesome stay!
The personnel was super nice and friendly, especially when I checked in. We drove in pretty late and check in was really quick, which was great cause we had a 3 and 2 yr old ready for bed. Room was as described, the breakfast was nice and warm.
Brenda
Brenda、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月18日
Jose
Jose、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月9日
Salina
Salina、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月5日
Stefanie
Stefanie、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月3日
Maria
Maria、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月3日
Horrible experience
Found a roach in the room, apparently for this hotel you have to let them know to clean the rooms unlike every other hotel. Even after we did ask them to clean our room they still didn’t do it. Breakfast was ok I’ve had better at La Quinta hotels. The lighting in these hotels are horrible! There are only 2 tiny lights by the bed! Another thing is in one of the rooms none of the outlets were working we called to complain and they said they would send somebody and nobody came. Later on in the afternoon we had to go down to physically complain again until somebody showed up.
So many issue will never come again
宿泊されたお客様
4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月31日
Grace
Grace、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月29日
Great stay
I booked this trip with my best friend for 4 nights just to relax and escape from work. We drove about 5 hours to San Antonio. Upon reading some reviews, i was a bit iffy on this one. Everyone kept saying the service was terrible, the rooms were dirty and cars being broken into. This was not the experience i had at all! The breakfast was different each morning and their oatmeal was AMAZING. The rooms were clean and the ac blew super cold. The front desk people were so nice especially the night shift ! She was the best, and definitely made it memorable. The pool was indoors and also heated! Which felt great! Overall this stay was a success and would definitely book again!
Adriana
Adriana、4 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月29日
Howard
Howard、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月28日
No limpian la habitación en una estancia de 3 días
Francisco javier
Francisco javier、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月28日
Freedom
Our stay was amazing all the way around, location, service, comfort, food, hands down awesome.
Melissa
Melissa、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月27日
Would stay again.
It was ok. Stayed because of proximity to Lackland AF base for son’s graduation. Shower pressure was good which I find rare in hotels. Little dated but comfortable nonetheless. Close to shopping and dining, has a pool but I didn’t use it. Breakfast was good and it was nice to have it right at the hotel. And the room was clean.
One thing I’d take note of-people parking in the fire lane and right along the front door made getting in and out of the parking area dicey. And when I say parked there, I mean parked, not stopped to check in as would be expected.
I would stay here again but if the parking issue was still happening I’d mention it to the front desk. That is actually illegal as well as being a safety issue.