Very eco friendly environment with excellent staff
We stayed two nights on family business. The staff was very quick and efficient in finding us a room to make us comfortable. The service in the restaurant was quick and beautifully presented. We have stayed there before, and was happy on each occasion.
desmond
desmond、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025年1月13日
Andrew
Andrew、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025年1月2日
Dangerous Stat please read!
Unfortunately our stay was ruined by the dangerous electric cables and the extension lead being taped, the cables for to bedside lights were blocked together and then hidden down the side of our head board, really shocking and a fire hazard, the room was very cold and dated and the breakfast was awful. Such a shame as the fresh water Pool and area is lovely, please check the entire electrics if you stay here in your room very dangerous, reported to hotels.com and to the hotel management, they moved us to a room next door but hotel did not offer compensation, hotels.com gave us a £50 voucher towards next stay but very disappointed please see pictures below,
Daniel
Daniel、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月29日
Sarah
Sarah、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月29日
Disappointing
We are in our 70s and had to negotiate 3 flights of steps (no lift ) It was quiet when we arrived but it was not suggested someone could take our bags for us , which would have been appropriate . The room was recently refurbished with a modern en-suite , tea and coffee making facilities a tv that worked and ample storage for our one night stay and warm.
There was inadequate staff levels . We were very cold in the bar and dining room , commented by others , but no apology or suggestion ie sit by the radiator , away from window , we see what can be done etc .The rooms were badly insulated . We were unable to contact night staff to complain and deal with guests close by who were extremely noisy returning to their room very late at night and continued steaming shouting and being abusive to one another for what seemed like hours into the early hours of the morning
Judith
Judith、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月15日
Peter
Peter、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月8日
Beautiful location and everything you need
We stayed for 2 nights in December and found the hotel met our needs perfectly. All staff were friendly and helpful and food in the restaurant and at breakfast was fantastic.
We hope to stay again in the future.
Michael
Michael、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月11日
Overnight
As ever i had a lovely stay
The downside is that there is no public lounge bar so you either have to drink in your room or go out
CATHERINE
CATHERINE、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月1日
I was here on a business trip with 4 other colleagues and all of us had some sort of issue with our rooms. Most of us noted that the rooms were not well kept, with the beds, furniture, carpets, etc. all quite worn out. One colleague had issues with the water, and only cold water came out of the sink. All bathrooms had dirty/moldy tiling and grout. One room had mold on the wooden part of the windows. The knob on the heater in my room broke off.
It's quite a shame because I stayed at this hotel back in 2018/2019 and I remember it being very nice and in way better condition. The hotel has a lot of potential, just needs some TLC.
Two positives is that it's within walking distance of several restaurants and pubs. The Wi-Fi was also very reliable.
宿泊されたお客様
5 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月1日
In meinem Zimmer war ein neues Bad, aber der Rest des Hotel war doch sehr in die Jahre gekommen. Was an sich nicht schlimm ist, wenn es dann sauber und gepflegt ist. In meinem Flur roch es sehr unangenehm. Das Frühstück war ok aber nicht jetzt keine tolle Qualität oder besonders lecker. Eine Kollegin hatte ein altes Bad und Schimmel in diesem. Auf die freundliche Frage, ob sie ein anderes bekommen könnte wurde recht unfreundlich geantwortet, dass es nicht möglich ist. Sehr schade, da das Haus an sich wirklich schön ist.
宿泊されたお客様
5 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月30日
Terence
Terence、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月28日
The property itself is pretty tired. We had mould on the bathroom ceiling, and external door that wouldn’t lock (was reported and fixed), blocked sink drainage, mouldy milk in the tea and coffee caddy in the room. In general the place is looking a bit tired. The staff were great and friendly. Breakfast was good with a good choice but the hotel really does feel like it could do with a revamp. Maybe the main hotel building is better but we were in an adjoining building. Location to Matlock bath is excellent couldn’t fault that.
Adam
Adam、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月28日
Stay
As ever i had a fantastic break the only downside was that there was no bar due to change over of management they hadn’t got a licence sorted but they was in the process of getting one
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年10月25日
Karen
Karen、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年10月22日
A very disappointed stay
I booked this hotel and on the website the photos of the hotel and rooms looked amazing , reviews were fair . We turned up to be told our room was not actually in the hotel but in an outbuilding to the rear of the main building. The room was dreadful, ripped wallpaper, cold , noisy with a child next door, unwelcoming I was grateful I had only booked one night . It was definitely not as advertised or expected and wasn’t cheap! I thought paying more we would have a decent hotel and room. Also I ticked pay at hotel on the website when I booked it as my friend was paying . Only to find they took payment in the morning from my bank throwing my bank overdrawn and causing me charges even though it said no payment would be taken from the card!
Lynn
Lynn、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月21日
Excellent position
Sue
Sue、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年10月18日
Isabella
Isabella、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年10月15日
Anita
Anita、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月15日
Relaxing
Only one night unfortunately, but really friendly check in, relaxed atmosphere and a great night's sleep...
Terence
Terence、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月15日
Comfortable overnight stay in lovely location
Lovely clean and comfortable Hotel in a beautiful quiet location. Delicious breakfast with plenty of choice. Very friendly and welcoming lady on reception Would definitely stay again. We stayed in the annexe with a pool view and a balcony .Would stay again in the warmer weather and enjoy that outdoor pool 😊
Margaret
Margaret、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月14日
Sarah
Sarah、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月11日
charlotte
charlotte、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月8日
After having our dinner. I asked for the bill, only to discover it was card only. We only had cash so it was embarrassing. There where no signs to indicate this,.after an uncomfortable discussion with the manager, he took our cash but couldn't give me change.......this was the same in the bar so we couldn't even get a drink. This is taking away our freedom in a slavery system we already exist in.
I spoken to a couple of pensioners, who where also disappointed that they coukd not get food and drink with their cash.
Paul.