The staff was very helpful although they didn't speak English. I was able to use Google translate and WhatsApp to communicate effectively. The breakfast is included and very tasty. It's mostly buffet style however they also made omelettes according to your liking. The rooms are cleaned daily and the team and coffee station is always well maintained. Very quiet and relaxing.
Katherina
Katherina、7 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月23日
Perfect place and nice location
The customer service was incredible and free breakfast was amazing so many choices! The front desk went above and beyond for me when I was sick!
Kelsey
Kelsey、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月17日
Grayson
Grayson、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月11日
Muy buena experiencia, poco distante de la Plaza de Armas
JUAN
JUAN、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月10日
Emine
Emine、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月10日
宿泊されたお客様
2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月7日
Excelente
martha
martha、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月7日
Nadja
Nadja、1 泊旅行
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10/10 (最高に素晴らしい)
2024年11月4日
宿泊されたお客様
2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月31日
Our stay at Casa Esmeralda was excellent! The hotel is gorgeous, and is located in a very convenient spot, without being too submerged in the bustle and noise of the city. The rooms were always kept clean by the staff, and the complimentary breakfast every morning was always delicious! Giara, the receptionist, is the sweetest! She was very gracious and helpful with anything we needed throughout our stay.
Nancy
Nancy、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月29日
Good Hotel
Nice clean hotel. Front desk great, room not big but pleasant, good breakfast. 18-20 minutes toPlaza de Armas. Hotel is on nice side street in an area that not particularly glamorous. Iglesia de Nuestrs Seńora de Belen is 5-10 minutes away.
Claus
Claus、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月25日
Mike
Mike、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月15日
Perfeito
Incrível. Agradável e acolhedor. Quartos confortáveis (fiquei em dois diferentes durante a viagem), chuveiro forte, banheiros limpos, camas confortáveis. Café da manhã farto e excelente atendimento.
Mas o mais importante foi o acolhimento pela a maravilhosa recepcionista Giara que é extremamente educada, prestativa, empática, diria que é a alma do hotel.
E para complementar ainda tem oxigênio
Quando puder voltarei com certeza.
Nadja
Nadja、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年10月1日
We left a night early and moved to a different hotel. We advised the hotel of a feather allergy and what they were able to provide were 2 tiny throw pillows for me and my wife. The towels in the bathroom were tattered. The staff was rude, when I asked for an additional pillow case so I can stuff it with jackets to make my own. The shower did not drain well so if you took more than a 5 minute shower the water would overflow into the bathroom, not to mention you would be standing in 2 inches of water. The doorbell on the front door is not responsive and when we arrived at night we were stuck in this dark aly and they were not attending the phone number listed on the door to call for service. Lastly it is impossible to sleep here, you can hear EVERYONE on the same floor and above you, they appear to once have blackout curtains- because one window had them and the other did not and you have flood lights lighting up the entire room all night. The noise from the neighborhood, car alarms, and then from neighboring guest rooms is unbearable.
Mark
Mark、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月26日
Excellent service and convenient location
Eulalia
Eulalia、3 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月23日
Staff was great, room clean, breakfast amazing
Justine
Justine、5 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月23日
The staff here are extremely helpful and friendly! Breakfast menu is good as well and is walkable to the main historic centre.
Eulalia
Eulalia、2 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月21日
The hotel was super cute and the staff were so helpful and accommodating!! The only thing that could have been better was the heat situation! They didn't turn on the heat until 6 pm on my first stay and then not until 9 pm on my second when I returned from my trek. That being said, the front staff turned it on for me earlier as I was freezing and just needed some warmth after being in the mountains. I would definitely recommend Casa Esmeralda. It was close enough to Plaza de Armas, San Pedro market, and everywhere else, and the service was excellent!
KATHRYN NICOLE
KATHRYN NICOLE、2 泊旅行
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6/10 (良い)
2024年9月18日
The place was average at best.
Jaime
Jaime、2 泊旅行
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6/10 (良い)
2024年9月14日
We stayed in the hotel for 4 nights, the room was very small, we barely have space to accommodate the luggage and the breakfast schedule was to short, around 8:30 am I’ve tried to pour myself a cup of coffee and there was none left, I’ve requested for one and they told sorry, no coffee available, no juice, no milk. Very disappointed.
Jorge
Jorge、4 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月12日
Hermoso sitio, muy cómodo y la atención fue muy buena.
Camilo
Camilo、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月31日
Rooms are very comfortable, staff very friendly, breakfast was above our expectations. Due to its location is better to move using transportation to visit other places in Cusco.
Guillermo
Guillermo、2 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年8月25日
Staff was very kind, especially Edisson who was available any time by WhatsApp.