We enjoyed our stay at this hotel- the staff are helpful and friendly, the food at the restaurant are good and the room was comfortable however when a problem arises they failed to deal with it in an appropriate and professional manner.
Our luggage was accidentally left behind with hotel reception when we checked out. They minded our bags for us in the morning encore check out. We ordered a cab, hotel concierge ushered us to the cab but failed to put our luggage in the back of the cab. How you forget 2 large suitcases, I don't know. Of course as guests, we assumed that they had put our bags in the boot for us but they did not. We then had to pay to have our bags delivered to us at the station which was fine, but the hotel did not try to get the luggage there on time even though they had 45 minutes to deliver the bags to us (it only takes 15 mins to Part Deiu station from the hotel) we missed our train to Paris as a result and we had to buy new tickets which cost us 194 euros.
When I spoke to hotel staff about this, they made us pay for the private taxi that they ordered to deliver our bags to us because they said it was our responsibility not theirs at all. Isn't it the job of the concierge to carry bags? The staff of this hotel does not have attention to detail, they do not deal with problems well and they do not care about the guests after they have checked out. In short, beware of staying with this hotel. They might not help you in your time of need.