Hôtel très bien situé mais chambre RDC vie sur escalier de secours près de la porte du couloir qui grince et claque à chaque passage
Cécile
Cécile、7 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年8月22日
Bad customer experience
I had a poor experience with this hotel. Because of transport delays I was due to arrive at the property after midnight. I messaged the property and asked if this was OK and was told it was fine as the desk was manned. When I arrived at 4am I had to wait until after 6am to be checked in as the staff member on duty was asleep in another room despite me knocking on that door and calling out for assistance.
To make the experience worse I finally got to bed at 6.30am I was woken up at about at 9am to hotel staff quizzing me about over staying my visa. It turns out they simply didn't add the days correctly as I was sill within the period I could be present in China. I was treated with disrespect during that conversation and even when we took out a calculator to show that my visa had not expired I was told "fine then", with no apology.
Overall I was unimpressed with how I was treated.