The actual hotel is fantastic to stay in. A lot of benefits. Unfortunately, the stay was ruined by customer service.
During my stay the hotel was great. The room is clean, comfortable and has great views. The restaurant in the casino has great food and service (I ate there 4 times). And the fact that the pool and hot tubs are open year round is awesome (they are outdoors). The overall value for the physical hotel, especially in the off season, was superb.
I originally stayed 2-nights, but ended up extending for an additional night, through Hotels.com. When I went down to check-out/check-in for the extended night, I asked the front desk representative if it was possible to stay in the same room rather than check-out, wait a handful of hours and check-in for a different room. The representative said that "Yes, we have you booked in the same room". There as no conversation about an additional cost, or was I asked to sign for additional costs.
When I went to check-out, I was informed there was an additional $61 charge on my card because the room I additionally booked was a "deluxe" room and the room I extended for was a "standard" room. I explained that this was never communicated to me and I received the response "That's not how it works". Frustrated I left. I've attempted to contact the hotel twice, once through their website and once through their generic email address and have received no response to date which is 3-weeks later.
An unfortunate response.